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I was strolling the narrow streets of Coron Town, Philippines, when a late-afternoon thunderstorm blew in from the sea. The tropical deluge forced me to run up a set of ramshackle stairs off the main square, to take shelter in a tiny wooden-framed restaurant. It proved to be an excellent decision.

From my first-floor seat on the covered balcony, I watched motorised tricycles scud by through the downpour, and ordered an ice-cold San Miguel Light, one of the country’s most popular brews, followed by another. Then came fried calamari along with a delicious green chicken and coconut curry. When the rain stopped and the bill eventually arrived, I forked out the equivalent of AUD 8 for my meal and all the drinks. “Come again tomorrow,” said the restaurateur, Malou, with a gap-toothed smile.

IMG_0936The affability of the people and value for money are among the most notable attributes of this place, a coastal settlement flanked by the green karst mountains of Busuanga Island north of the larger isle, Palawan.

With a scattering of hotels and island resorts, relatively few tourists and pristine beaches and coral atolls providing some of the best diving and boating opportunities in the Philippines, undeveloped Coron Town and the surrounding Calamian archipelago may represent some of the great incentive trip surprises of the Western Pacific.

That may change of course, with Palawan having been named best island in the world by Conde Nast Traveler fairly recently. Meanwhile bargains for incentive groups – and brilliant experiences – await those prepared to hop on one of the daily 50-minute flights to Busuanga from Manila. (Starting from about AUD 150 for each leg on local airline Skyjet, for example. Cebu Pacific and Philippine Airlines also fly this route).

An essential part of a visitor’s itinerary should be an island-hopping day trip from Coron Town to nearby beaches, inlets and reefs. The guided tours invariably take place via native, double-outrigger bangka boats, and start from the wharf on the town foreshore. I paid roughly AUD 35, which included the tour, lunch and refreshments.

IMG_0956Tours typically include visits to seven or eight spots, diving and snorkelling onto the remains of a merchant ship in shallow water – the area is also renowned for WW2 wreck diving – lunch on an icing-sugar beach and a climb up, and down, to Kayangan Lake, a body of clear blue water set in a “hole” of its own among steep, heavily wooded hills and cliffs.

Here’s a typical online comment about one of the island resorts in the area: “It’s like you died and woke up in beach heaven . . . the sand is talc and the water is crystal clear. . .”

While isolated luxury resorts in this region, like Huma Island (www.humaisland.com) are brilliant incentive destinations in their own right, one hotel, the 80-room Westown, pictured above, stands out as a meetings destination close to restaurants and shops in Coron Town.

With four-star-standard rooms with great views, three swimming pools, a spa, bars and restaurant, the Westown is a five-minute trike ride from the town centre. It has three main meeting venues and rates are extraordinarily low. For example one package that includes use of a venue for 20 people for three hours, waiter service, sound system equipment and a plated three-course lunch starts at PHP 400 (about AUD 12) per person. Rates for the well-air-conditioned, spacious rooms start at around AUD 115 per night.

IMG_0915Busuanga has great venues and outdoor experiences, representing fantastic value – as do so many of the 7,107 islands of the Philippines, where almost everyone speaks English and domestic carriers serve dozens of routes. More info:

coronwestownresort@yahoo.com.ph

www.coronwestownresort.com

www.tourismphilippines.com.au

 

 

The Shangri-La Hotels and Resorts group shares its name with the mythical, isolated Himalayan utopia described in 1933 by British novelist James Hilton, in which residents are always relaxed and happy. In many ways it’s an appropriate comparison.

That’s because even the most experienced of travellers surely can’t help but be uplifted by the jaw-dropping views from the rooms of Shangri-La hotel in Sydney. They take in the poetic lines of the old steel bridge, the teeming harbour traffic and ferries, the sails of the Opera House, juxtaposed with the clean lines of skyscrapers and water that glitters, in the words of the great Australian writer Clive James, like crushed diamonds. This is Sydney at its best.

Success in the incentive and event market hinges on the ability to deliver exceptional service, observes Paul McMurray, Director of Sales and Marketing at the Shangri-La hotel, Sydney.

Horizon Club Rooms_Pics Mauro Rische (3)Every operator will say this of course, but this hotel has a highly experienced on-site events team led by a respected professional, and the cheerfulness of obliging employees is evident from the moment you step into the marble-floored lobby.

Moreover the incentive and events market is acutely focused on destination these days, says Paul McMurray, which is one reason the hotel enjoys a booming MICE business.

Why Sydney?

“Sydney is a “trip of a lifetime” destination”, explains Paul, “that can reward and inspire high achievers.”

Aside from the beauty of the harbour, it has over a hundred great beaches, outstanding restaurants, a thriving arts scene, showcases just about every sporting code under the sun and has a pretty efficient public transport system.

“It’s becoming increasingly apparent to us that companies are moving away from the traditional and towards the special,” Paul says. “This is where Sydney truly shines – in cultural experiences that add a wow factor to incentive or event programs.

Grand Ballroom_Event 2_Shangri-La Hotel, SydneyThat could be, for example, climbing the bridge together, sunset sailing while harbour island hopping, enjoying views of the city from a helicopter and so on.”

The hotel has a good track record with boutique, high-end groups as well as larger city-wide programs which has resulted in good relationships with decision makers who organise and travel with groups, he adds.

These groups can choose from 18 flexible spaces for groups of ten to 400 –  including a covered outdoor venue – and a Grand Ballroom that can seat 750 theatre style and 800 for stand up cocktail. The ballroom’s attributes include a complete lighting, sound and visual system that can be controlled with a wireless iPad, adjustable LED spotlights for table pin-spotting, four skylights with customisable colour settings at the touch of a button, and six motorised projection screens.

As The Siteseer can attest, the hotel offers fine attention to detail in its 565 rooms and suites, which have generous windows and where the furnishings reflect the colours of the harbour. There’s a swish spa, which groups can book exclusively, and a range of dining options including Altitude, a signature restaurant with views of the city on floor 36.

Though it’s a primarily a western hotel, a beautiful Asian influence is evident everywhere: in the service, food and décor – what one staff member describes as “a slice of Asia in Australia”.

Shangri-La Hotel, Sydney Grand Ballroom“Our repeat business is a testament to our ability to meet clients’ needs,” says Paul McMurray. (Indeed with the power of social media these days, the hotel’s operators recognise that having clients as ambassadors is critical. Moreover the Sydney hotel gets mostly fulsome reviews on TripAdvisor and elsewhere).

Another advantage of the hotel is its relatively discreet location, a bit removed from the main part of the CBD, yet still only a few minutes’ walk from it and the main ferry terminal, Circular Quay, and the old precinct of The Rocks, established shortly after the founding of the New South Wales colony in 1788.

New loyalty program

Shangri-La Hotels and Resorts recently created other incentives for people meeting at its properties, launching “The Events Collection and Golden Circle Event Planner Rewards loyalty program”. This provides meeting and travel professionals and members of Golden Circle – the frequent guest scheme – with the ability to earn “elite” status and earn and redeem points for meetings and events throughout the group’s portfolio.

The Events Collection offering is valid for meetings and events booked for groups taking 25 or more paid guest rooms for at least one night and with a minimum function room spend. In addition to other enticements, groups can get a 10% future event credit.

Special rates on specific dates

Online rates starts from around AUD 260 per night. Organisers can get special rates for groups of 10 or more rooms for meetings or events on specific dates. And if a group or conference books a Sunday night, the hotel is usually able to offer savings. “This is particularly true in the winter months, which is a wonderful time to experience the sights and sounds of Sydney,” says Paul McMurray.

Altitude Private Dining Room

Through the picture window in your rail carriage, the red plains of Central Australia flow past as the sun sets over the outback. Soon you’re enjoying aperitifs with your work colleagues and preparing for dinner in an elegant lounge and dining car.

*temp*Your three-course meal includes kangaroo steaks, saltwater barramundi and a rich Australian shiraz. Later, when you retire to your private cabin, a marvel of comfort and compaction, looking forward to an exciting few days of exploration ahead, you fall asleep easily to the rattle and sway of the train.

This scenario is an easily accessible experience down under on The Ghan, one of the three legendary trains operated by the Great Southern Rail company. It owns The Ghan (Adelaide-Alice Springs-Darwin), Overland (Melbourne-Adelaide) and Indian Pacific (Sydney-Adelaide-Perth) rail journeys. The latter is reputed to be the only transcontinental train linking two oceans in the world.

In particular The Ghan, which takes its name from 19th Century Afghan camel drivers who helped explore the interior, is an increasingly popular venue for incentive organisers, according to Damien Wolff, Business Development Manager – Groups and Niche for Great Southern Rail.

The train traverses the continent from Adelaide to Darwin via Alice Springs on a three-day, two-night journey,and Great Southern Rail works with Australia’s Northern Territory Convention Bureau to develop special rail-and-land itineraries for incentive groups travelling the route.

The offers are in respect of the train’s “Platinum” offer, the highest level of service aboard which includes a private cabin with double or twin bedding, en-suite bathroom, in-room breakfast if you want it, all meals and beverages as well as a variety of off-train excursions centred mostly around Katherine and Alice Springs.

11. Platinum Club loungeThe Platinum club lounge (pictured) can be arranged as an exclusive space when all the Platinum cabins are booked by a group, says Damien. There’s a discrete lounge area for meetings as well as a flexible dining room.

“The Ghan has scheduled stops that include Katherine, where you can take a cruise along Nitmiluk Gorge or a helicopter flight, and Alice Springs where guests can take a walking tour of Simpsons Gap, visit the fantastic Alice Springs desert park or a tour on camels,” Damien says.

A typical itinerary put together by the NT Convention Bureau and incorporating a ride on The Ghan can look something like this:

DAY ONE

Arrive at Alice Springs. Visit a local gallery and lunch with Indigenous artists. Take a bike ride, meet local wildlife at the Alice Springs desert park or play eighteen holes on a desert course. Dinner is a barbecue at the foot of the Eastern MacDonnell Ranges. Entertainment includes a cattleman’s demonstration and line-dancing.

DAY TWO

Early hot-air balloon flight followed by champagne breakfast. Visit Simpsons Gap for lunch created by an Indigenous chef, followed by a guided walk through the National Park. Dine and be entertained at the Cultural Precinct theatre in the evening. 

DAY THREE

Fly to Uluru (Ayers Rock) and Kata Tjuta (The Olgas) and check into an eco-sensitive resort. Options include a Harley Davidson ride around Uluru or participation in a dot-painting workshop. A ride on desert camels sets the scene for a dinner finale under the stars.

25. Off Train Excursions - Nitmiluk Gorge Katherine (2)DAY FOUR

Take a cultural guided walk around Uluru. Enjoy some poolside time or get off the beaten track with an offroad four-wheel drive experience. (Trips can include a night at Kings Canyon with a degustation dinner under the stars and a helicopter ride.)

DAY FIVE

Board The Ghan. Settle in and take in the views of the outback with a glass of Australian wine in hand. Liaise with colleagues.

 

DAY SIX

In the morning explore the Nitmiluk Gorge in Katherine. Cruise along ancient waterways be inspired by Aboriginal art and dreamtime stories. Enjoy restaurant-quality lunch back on board before arriving in Darwin that evening.

Platinum from AUD $2,549

In the high season from April to November, Ghan “Platinum” fares per person are advertised on its website as AUD 2,549 from Adelaide to Alice Springs or vice versa, or from Alice Springs to Darwin or vice versa. (Low season: AUD 2,289). High season Platinum fares from Adelaide to Darwin or vice versa are AUD 3,699 per person.

Platinum cabins are almost twice the size of the train’s Gold Twin arrangements and by day can be configured as a private lounge with lounge seating, a table and two ottomans. By night the lounges convert to double or twin beds. Vegetarian, kids’ and special meals are available when making bookings. The Platinum Service fare includes breakfasts, two-course lunches and three-course dinners.

See more at www.greatsouthernrail.com.au.

Or contact Damien Wolff at Damien.wolff@gsr.com.au.

8. Platinum Service Cabin Night

Inhabitants of Wollongong, the mid-sized coastal city 80 kilometres south of Sydney, talk proudly about their town as New South Wales’s best-kept secret. I should know, I lived there for a year.

On my return to the city for the first time in a decade recently, I took a walk along the broad, clean stretch of sand in front of the Novotel Wollongong Northbeach Hotel, flanked on either side by pines and sparkling water, and was reminded that the folks who live there have a point.

RachaelThere wasn’t much traffic on nearby roads and the city has a kind of airy, leafy spaciousness, with the flats near the foreshore – along what’s colloquially known as Wollongong’s “blue mile” – invariably low-rise and looking new. It was a warm autumn afternoon, but there were only a handful of strollers on the beach and swimmers in the water. A few lounged at a beachfront café, taking it easy.

Not surprisingly, the operators of the four-and-a-half-star Novotel Wollongong Northbeach, which has been in the Accor family for over 20 years, see their location as a great asset and make good use of it. Touted as the only beachfront hotel in the city, it arranges events and weddings in 14 multi-function rooms and sprawling exhibition space, many of which have views of the sea. All the 204 guestrooms either have direct or oblique ocean views. The hotel has begun a refurbishment of the rooms, which is being completed in stages.

Its main rooftop deck, looking northwards over the beach, has a retractable roof, so it can be used for dinners, networking functions and weddings and parties in any weather, while one of its main eateries, Pepe’s, for example, is a great spot for guests to dine, relax and enjoy splendid water views.

“The beach in front of the hotel is patrolled 365 days a year which is another bonus,” says Associate Director of Sales Rachael Lihou (pictured above). “It also lends itself well to team-building activities, which our events staff can support by recommending local companies to assist clients – like yoga or tai chi on the beach, paddle-boarding or other team sports.”

MBPThere’s much else to do in Wollongong and surrounds as well, Rachael points out, from adventure sports like sky-diving, winery tours and golf at beautiful courses nearby.

“One of the key points I make when organisers are considering Wollongong and our destination is that it’s all easily accessible from Sydney, just an hour’s drive from Sydney airport,” she says. “The team at Novotel Wollongong Northbeach are flexible and always willing to go the extra mile to make the experience memorable.”

The hotel can host a variety of events or conferences up to 600 delegates in its ballroom, and guests can take advantage of spacious pre-function areas and outdoor terraces. It has a designated conferencing level with meetings and events spaces located on one floor, making it easy for delegates to move between sessions and breakouts.

“The majority of our conference clients are from Sydney; however we do have conferences that attract international delegates,” says Rachael. “For example we’ve just finished hosting an event for the Australian Coal Preparation Society, with around 200 delegates. We’re aware that events held at the hotel don’t just assist our property, but other companies in the region and we work very closely with all local businesses.”

Complete meeting package from AUD 75

Novotel Wollongong Northbeach’s complete meeting packages start from $75 per person for a full day. “But we’re flexible,” says Rachael, “and packages can be tailored to meet clients’ requirements.”

To find out more, check out the property’s meetings site here.

Or email H1654-sb3@accor.com.

Illawarra Room - Low Res

 

 

 

 

If you line up 20 boxes that Bangkok ticks that places like Singapore, KL and Sydney don’t, it wins on price, food, service, luxury and setting, says this hotelier. And the City of Angels has one other, matchless attribute.

“If you’re bringing eighty or a hundred people to a conference and you tell them it’s in Bangkok or Thailand, they’ll be excited,” says Paul Counihan, Cluster Director of Sales and Marketing for the Anantara Riverside Bangkok Resort and Spa.

“On the other hand if you say it’s in Bhutan or KL, they might decide to give it a miss. That’s because Thailand has an allure that makes it a wonderful choice for MICE decision-makers.”

IMG_0777Paul Counihan (pictured) should know. The engaging, effervescent 36-year-old is a career hotelier who admits to having started pulling pints when he was 14 years old in his native Ireland.

He’s lived and worked in Bangkok for the past nine years, and in his current post has helped make the Anantara Riverside Bangkok Resort – a sprawling, leafy resort on the banks of the Chao Phraya River – a five-star property that challenges brands like Peninsula and Shangri-la for luxury and service.

Thanks in part to Bangkok’s growing international appeal, the Anantara Riverside is attracting unprecedented levels of business and enquiries, Paul says. “The number of events we’ve hosted recently or that we have booked in is extraordinary.”

Recently a global pharmaceutical company had their annual conference at the hotel. It’s also hosted a German car manufacturer’s Asia-Pacific team, an airline’s internal meeting and launch, and a clean energy organisation among others.

Anan 1Another key reason for his property’s – and Thailand’s – success as a MICE destination is price, Paul observes. The feedback he and colleagues are getting from clients in Australia, Singapore and elsewhere is that with the current economic and political uncertainty in the world, organisers are seeking to cut costs, while wanting to reward their people with great incentives at the same time.

‘Cheap as chips’

Room rates at Anantara Riverside Bangkok including all taxes, services and gourmet breakfast served on the hotel’s serene riverside terrace start at 5,000 Thai baht (about USD 140). Day conference rates range from USD 50 per person and delegates can upgrade up to USD 100 per person per day if they want to tailor-make the experience with, for example, additional servies like in-room baristas.

“In a city like Sydney you’d be paying $450 per night at a minimum to get into a place anything like this, with all additions on top of that,” says Paul. “We do fantastic private gala dinners for clients with over 20 live stations and 30 chefs serving, for around USD 50 per head; that’s cheap as chips.

“I’ve been in Bangkok for almost ten years and I want to cry sometimes at the prices I confirm for our premises, because it’s such good value! If I go to a meeting in Singapore and pay three times in a four-star hotel that I’m paying for a five-star suite on the river at Anantara, I’m reminded again that Bangkok is a winner.”

This may all help explain why the Anantara Riverside, a pleasant shuttleboat jaunt away from the centre of Bangkok, is seeing growth in events business that would normally have gone to Singapore’s Marina Bay Sands and other such destinations.

Hi_ARIV_43418935_Tropical_garden“We’re seeing more quoting up against other international cities than ever before,” Paul says.

The hotel is the flagship of the Anantara brand (owned by the Minor International group), which now operates 35 resorts in 11 countries.

With 408 bedrooms, which recently benefited from a USD $20 million upgrade, it’s set on 11 acres with 1,200 trees and 283 plant varieties growing on site. From the walkways of the lavish gardens and rooms, the Chao Phraya River and its teeming boat traffic are invariably visible.

The 12 meeting venues, spanning more than 3,000 square metres, all have natural light and include a grand ballroom that can comfortably seat 600 and which recently also underwent a million-dollar upgrade.

Avani opening next door

These spaces will be complemented by the addition of Avani Riverside, a new hotel, events and shopping precinct (opening scheduled April 2016) located adjacent to Anantara Riverside Bangkok. The $90 million Avani complex has 26 storeys, and when entirely complete will have 68 bars, restaurants and shops, and meeting facilities of 4,500 square metres (the new ballroom is pictured below). Each of the 248 Avani guest rooms and suites will have uninterrupted river and city views, Paul says.

IMG_0795Avani hotels, also owned by the Minor group, are what Paul describes as lifestyle, contemporary and international-style properties while Anantara represents more of a retreat and an experience – “luxury, relaxation and cultural experience of the location”. Avani is the first purpose-built hotel that Minor’s created worldwide.

“Meanwhile we’re developing an Avani in Perth, on Australia’s Gold Coast, and we’ve got 12 in Africa, having taken over half the Sun hotel group last year.”

Paul recognises that, now more than ever in the MICE market, corporate people are making big budgetary decisions when opting where to put their key people together for four or five days for an event. “Corporations see it as an opportunity to get two, a hundred or a thousand people in a room because that helps drive their business for the next year and beyond.

“We take the product we offer seriously, to create the right environment in which to conduct business and reward people, entertaining delegates and giving them a fantastic experience.”

For example at Anantara Riverside Bangkok the outdoor terrace has its own purpose-built stage and a light show, and executives can arrange to have private breakfasts on the river for up to 80 colleagues, he adds. Helping to ensure the success of tailor-made events are 630 staff. “It’s their dedication and service, which comes from the heart, that defines their work and our reputation. Their welcome is authentic and it’s what international guests expect.”

bangkokriverside@anantara.com

Hi_ARIV_43418899_Dining_by_design

Hotels across the globe are increasingly encouraging guests to embrace green practices. Yet while guests think they’re supporting the environment by shutting off lights and reusing towels, they may in fact be victims of “greenwashing,” according to online publication Eco-Business.

Greenwashing is a corporation’s deceitful practice of promoting environmentally friendly programs while hiding ulterior motives, says Eco-Business, which offers “news, opinion, advertising and marketing services for Asia’s sustainable business community”.

bottel-oil-green-3-1425647Such practices, including a sign that reads “save the planet: re-use towels,” coupled with claims of corporate social responsibility, have soiled the trust of American consumers who are increasingly recognising hotels’ green claims may be self-serving, it says.

This could cause hotels to lose valuable repeat customers.

Writing in the Journal of Contemporary Hospitality Management, Washington State University hospitality researchers Imran Rahman, Jeongdoo Park and Christina Geng-qing Chi investigate the consequences of greenwashing in the lodging industry and suggest ways hotels can establish credibility in consumers’ minds.

Their paper, “Consequences of ‘Greenwashing:’ Consumers’ Reactions to Hotels’ Green Initiatives,” comes at a time when as many as 79% of travellers worldwide agree that implementing eco-friendly practices is important to their choice of lodging. Research shows a majority are willing to boycott a company if misled.

Causes of consumer scepticism

The researchers surveyed over 3,000 consumers to see whether recognising a hotel’s hidden motive of profit caused them to be sceptical about the hotel’s environmental claims and if it influenced their intention to engage in a linen-reuse program or to revisit the hotel.

Since environmentally conscious guests are often willing to pay higher premiums for green hotels, the researchers also examined whether their sense of moral obligation would override scepticism and willingness to participate in a linen-reuse program or revisit the hotel.

Results indicated that recognition of a self-serving motive indeed made consumers sceptical and unlikely to participate in the green practice or revisit the hotel in the future.

However, researchers found that consumers with high levels of environmental concern still felt morally obligated to participate in the hotel’s green initiative, despite realising its greenwashing tendencies.

“We were surprised to discover consumers with high environmental concern don’t have an ‘all or nothing’ attitude,” said Chi. “Our results showed when ecologically conscious consumers know a hotel is not truly green, they will still use the linen-reuse program but they will not revisit the hotel.”

In addition to recognising self-serving motives, the researchers suggest several reasons why consumers may balk at believing hotels’ green claims. Chi said hotels that fail to integrate green practices throughout their establishment — for example, advertising a linen reuse program but not having recycling bins available — might easily make consumers sceptical, especially if the consumer’s comfort is sacrificed in some way.

Consumer scepticism also may build when hotels engage in simple practices such as discarding disposable toiletry containers, changing the bedding and towels less often or asserting they’re green by simply hanging a sign that says they are.

Additionally, if consumers realise hotels have joined commercial green marketing and central reservation associations that don’t inspect the credentials of the applicants, they may view this action as unethical, deceptive or even corporate hypocrisy, said the researchers.

Establishing credibility

The researchers suggest several steps hoteliers can take to develop a positive image of their hotels and reduce consumer scepticism. They said the single most important factor is to become certified by independent and credible agencies such as Green Seal and Leadership in Energy & Environmental Design (LEED), the two major certification programs in the lodging industry.

no-lies-1444290“Having a comprehensive green program, certifications by independent and widely accepted green agencies and communicating the message to customers are key strategies hotels can use to appear more credible in the eyes of consumers,” said Chi.

Additionally, the researchers suggest hotels use word of mouth to attract customers by posting favourable reviews on websites and social media channels and by training staff to follow the establishment’s green practices and be able to inform guests about them.

“Today’s consumers are not always buying the green claims made by hotels,” said Chi. “It is imperative that hotels go the extra mile in integrating environmentally friendly practices to develop credibility in consumers’ minds.”

http://www.eco-business.com/news/hotel-greenwashing-dirties-eco-friendly-reputation/

 

 

 

 

The Millennium Hilton Bangkok looks directly over the Chao Phraya River, which snakes through the heart of the Thai capital. From all its 533 rooms, especially those on the upper floors of the 32 storeys, guests have spectacular views of the teeming life of the waterway.

There are plenty of hotels in Bangkok, and some are located near the Chao Phraya. So what’s special about this one? The resort-like attributes of the property are a big drawcard, explains General Manager Heidi Kleine-Möller, pictured below left.

Flow-Terrace“Staying in this kind of atmosphere, with a view of the river and its life is something visitors don’t usually find in other hotels in the city,” says Heidi. “European MICE clients coming to Bangkok tell me they prefer this kind of experience to the shopping-mall set-up they see elsewhere. That may be on reason our occupancies are so good.”

Though it’s not set precisely in the centre of Bangkok, the hotel is well connected to all parts of the city via the waterway and skytrain, and close to many local points of interest, shopping places and a bustling night market. It operates its own shuttle boats.

Another drawcard is splendid meetings facilities – high-ceilinged ballrooms (the Grand and Junior) which can seat over 700 guests and spacious pre function spaces. The hotel has 13 breakout rooms, ten of which are on the thirtieth floor with natural light and river views, says Assistant Director Marketing Communications Suteera (“Pui”) Chalermkarnchana, pictured below right.

Meetings clients have several choices of dinner venues. The ThreeSixty Lounge is an indoor- outdoor place that works well for welcome receptions. Delegates can dine here while taking in spectacular views of the Bangkok skyline. The Flow restaurant, an airy eatery looking directly out onto the river, serves a vast buffet and is flanked by an adjacent cheese room.

IMG_0610THB 1,500 meetings package

Yet another drawcard is price. The rack rate for rooms online (depending on dates) starts at around USD 125. A recent full-day meetings package offer for THB 1,500 (about USD 40) included two coffee breaks and lunch, all AV gear, water, mints and Internet access.

Of particular benefit to events guests, says Pui, is HiltonLink, a free service that makes it easy for individual clients to control their arrangements, enabling them to book online using the group rate they’ve secured.

“They have the option of building a custom web page or we can provide them with a booking link in up to 23 languages,” says Pui. “Then they simply share their link with their guests – send it in an email or post on other sites to spread the word.”

Many of the hotel’s MICE business these days comes from government and embassy clients, the IT industry medical and pharmaceutical companies and bridal parties, says Heidi. The hard-working staff spend much of their time “making the impossible possible,” as when they worked overnight recently to set up an Oktoberfest function, or when 400 people arrived for a dinner when fewer than that had been catered for.

Executive Suite“It’s about flexibility and how willing you are to make the impossible happen,” Heidi says. “Our attitude is of course we can do it. How we’ll do it is our problem.”

As a result the hotel is on the “TripAdvisor Hall of Fame” for consistently achieving good traveller reviews. “The five-day event was professionally slick and ran seamlessly and, most importantly, we received very positive feedback from our internal and external guests,” wrote one client. “We are pleased to share that our guests had had only good comments and positive feedback regarding the Hilton Millennium Bangkok.”

 

Siteseer says:

This is an elegant, comfortable good-value hotel in a spectacular location with excellent food, facilities and staff. But Hilton should review its irksome policy of charging guests for Internet access in rooms.

For more information, click here, or email bangkok.reservations@hilton.com.

The Siteseer was a paying guest of the Millennium Hilton Bangkok.

Millenium Hilton Bangkok

 

 

 

 

 

 

 

 

To the denizens of Hong Kong, time is money, and a minute lost is a potential step away from fortune. As locals will tell you, that’s the main reason the city never sleeps and its streets are constantly busy.

Hyatt Regency Hong Kong, Tsim Sha Tsui - Chin Chin BarIt’s also why the very upmarket five-star Hyatt Regency in Tsim Sha Tsui, set among the towering skyscrapers of the Kowloon Peninsula, has a strategy to keep its staff happy and motivated. It’s the most effective way to ensure guests get what they need, when they want it.

“Every minute counts in Hong Kong,” explains Mandy Law (left, main picture), the hotel’s Director of Sales. “We know that motivated staff supply the professional, friendly and prompt service that business guests expect and keeps them coming back.”

To help ensure they stay committed, the hotel’s employees enjoy flexibility in many of their working arrangements and managers make support and encourage them at every opportunity. “We have empathy interviews, for example, and really listen to what they want,” says Marketing Communications Manager Karen Ching (pictured right, with General Manager Richard Simmons). “And we make a special effort to treat casuals just as well. The benefits are real. The feedback we always get is ‘I feel like I’m treated as a person when working here’.”

Feedback from MICE guests, similarly, shows that the approach works well, Mandy says. One guest wrote: “The event service [people] did not only work on keeping the organisers happy, they cared for the participants’ wellbeing. They took ownership of our event to do the best for all present, regardless of whether they were VIPs, organisers or just participants . . . which for me personally was very touching.”

Hyatt Regency Hong Kong, Tsim Sha Tsui - Hugo's Private RoomClassily furnished

Located in the Tsim Sha Tsui business and tourist district, this is a classic Hyatt establishment, many of whose 381 elegant and understated rooms have a panoramic view of the city’s harbour.

It has four restaurants and occupies levels three to 24 of the mixed-use complex K11, one of the tallest buildings in Kowloon. There’s direct access to two subway (MTR) stations in the complex.

From here it takes 20 minutes to travel to the Hong Kong Convention and Exhibition Centre, and 50 minutes to Mainland China via the MTR.

 

The Regency executive club arrangement, whose guest rooms occupy three floors, gives access to daily complimentary buffet breakfasts, an all-day coffee and tea service, and substantial evening canapés and cocktails in the exclusive lounge.

Pillarless ballroom

The hotel has 590 square metres of meeting space on the lobby level, including a 335-square-metre pillarless ballroom, the Regency, which has a five-metre ceiling. It can accommodate up to 400 guests and be partitioned into two venues. Meanwhile five “salons” can be configured to provide flexibility for planners arranging smaller events. With floor-to-ceiling windows, the pre-function area and most of the salons are flooded with natural light, which Karen Ching says keep attendees fresh during meetings.

In line with what some other upmarket properties are now offering, the Hyatt supplies a free smartphone in each room, giving guests unlimited local and international calls to the US, UK, Australia, Singapore, China, Korea, Japan and Taiwan, unlimited 3G Internet access, interactive maps, a city guide as well as a list of offers across Hong Kong.

Hyatt Regency Hong Kong, Tsim Sha Tsui - Hotel ExteriorGreen initiatives

The hotel recently won a medal in the “GreenPlus Award 2015” for a variety of initiatives to embrace CSR. “More and more people are asking about our green initiatives,” says Mandy Law.

These include installing LED lights and water-saving devices in rooms, accessing an “aquaponics” food production system that grows fish and herbs together, recycling glass and plastic, and replacing gas steam cabinets with electric versions in kitchens, allowing steam to pre-heat water for dishwashing machines. This Hyatt participates in a sustainable seafood program and no longer serves shark’s fin.

Meeting package: US 112

The Hyatt Regency Tsim Sha Tsui offers a variety of packages aimed at the business tourism sector. The recent “Executive Meeting Plan” started from HK$868 (US$112) per person, including lunch, coffee breaks, AV support and equipment. The online rack rate for rooms is around USD 275, but planners are urged to contact the reservations people to discuss options.

Visit hongkong.tsimshatsui.hyatt.com, call +852 3721 1333 or email hongkong.tsimshatsui@hyatt.com.

Hyatt Regency Hong Kong, Tsim Sha Tsui - Regency Suite Harbour View

Hyatt Regency Hong Kong, Tsim Sha Tsui - Hugo's

 

 

 

Hong Kong is overcrowded, often smoggy, clogged with traffic and nobody there gives a damn about the environment. Right?

Wrong actually. As travellers’ enthusiasm for green products and services grows unabated, more and more hotel and meetings facility operators in this beehive of a city are embracing environmental credentials to meet the expectations of MICE visitors – and help give the seven-a-half million inhabitants a vision of a sustainable future.

Swimming PoolThe autonomous Chinese territory is one of the most densely populated places on the planet. Yet, in addition to its other virtues, more local operators are promoting the fact that about three-quarters of it is countryside, with easily accessible walking trails and islands.

“Not far from the commercial district, as close as a five-minute cab ride, visitors can enjoy the silence of a country trail or take in the views of the harbour from a ferry to an outlying island,” says Gregory So Kam-leung, Secretary for Commerce and Economic Development, writing in the South China Morning Post recently. “Few cities have dense urban and commercial districts within such easy reach of harbour and hillsides.”

Eaton example

One hotel property that’s proud of its sustainability credentials is the four-star Eaton, in the city’s Kowloon area to the north of Victoria Harbour. Last year it won a gold award in the Hong Kong Awards for Environmental Excellence (and other accolades), in recognition of its efforts to cut waste and source sustainable food.

Why? With 465 guest rooms and ten meetings and events venues, the Eaton has recognised that it makes good business (its occupancy rate is typically 80% to 90%) and environmental sense to make genuine efforts to be sustainable.

One noteworthy achievement is its investment in a drinking water purification system that removes bugs from H2O and allows glass bottles to be sterilised, refilled and reused and sealed in guest bedrooms. It’s already helped the hotel eliminate the use and disposal of 350,000 plastic bottles a year, says Environmental Officer Katrina Cheng (pictured below, right).

IMG_0536“Waste in a small territory like Hong Kong [1,100 square kilometres] is a big concern,” says Katrina. “It’s becoming an issue for hotel guests and MICE clients in particular expect us to acknowledge and do something about it.”

Shark’s fin soup, which represents a growing environmental issue across Asia, has been removed from the Eaton’s menus, which Katrina acknowledges has had some impact on the F&B business, but “it’s an important step for us”.

The hotel gets its seafood from sources that are reliably certified as sustainable and insists on buying Fair Trade products wherever possible. These feature in its “Green Meetings” package, offered standard with no premium, which includes “low-carbon menus,” “Fair Trade coffee breaks,” waste recycling and so on.

The list doesn’t end there. The hotel provides refillable dispensers in bathrooms, LED lighting, acoustic wall panels in bedrooms made from recycled materials and “low-carbon dining options”. Each year 300 staff volunteer for a beach clean-up day and other community service activities. “We all take it very seriously,” says Katrina.

Complimentary enticements

In addition to pushing its green credentials, the hotel seeks to add value to keep customers coming back, says Public Relations and Communications Manager Erica Chan (pictured above, left). Residents can enjoy complimentary walking tours of local shopping precincts like Temple Street and the Jade Market, take a free daily tai chi class and use on-the-house smartphones in every bedroom offering free mobile data, local calls and international calls to selected countries, says Erica.

There’s a roof-top outdoor pool and well-equipped gym, and an executive lounge arrangement, the “E Club,” aimed primarily at the business tourist sector, six restaurants and an alfresco bar. The E-Club guests are served free beers all day, free cocktails and canapes in the evenings, and can take their breakfast at an exclusive buffet in the lounge.

Executive Room“We’re in a great location three minutes’ walk from the Jordan subway station in Kowloon, which tends to offer a more authentic Hong Kong experience than Hong Kong Island which is more commercialised,” says Erica.

Ten function facilities

The ten function rooms include three ballrooms, one of which can accommodate up to 500. The hotel’s events business is roughly split between local companies and delegates from southeast Asian countries – Singapore in particular – as well as Australia and the UK, says Erica.

“We deal with a lot of pharmaceutical companies. They can be demanding customers but we like that; it’s a challenge and keeps everyone sharp.”

Though some critics of Hong Kong point to higher room rates than those in other southeast Asian nations like Cambodia and Vietnam, there’s much to recommend it, especially for shorter (two- to three-day) events, observe Erica Chan and Katrina Cheng.

As a business, financial and trading centre, Hong Kong is accessible to about half the world’s population via a flight of five hours or less. The public transport system is cheap and one of the best in Asia. Entry is hassle-free, with visa-free access for about 170 countries.

And finding the right venues at the right price is not difficult. Hong Kong has some 74,000 hotel rooms and tourism authorities expect another 10,000 to come on stream by 2017. That may explain why the number of overnight MICE visitors increased from 1.2 million in 2009 to 1.8 million in 2014, even though leisure tourism numbers have declined slightly in recent months.

E Club (2)Another drawcard, according to local journalist Yonden Lhatoo, writing in the South China Morning Post, is that Hong Kong is the safest city in the world, with a good, corruption-free police force. “The can-do spirit is for real,” he says.

Meetings packages from HKD 350 a day

Meetings packages at the Eaton Hotel including coffee breaks, break-out facilities, lunch and AV equipment start from around HKD 350 (USD 45) a day and the rack rate for the rooms is around USD 200.

For more information, go to hongkong.eatonhotels.com.

Eaton_eco-friendly purified water system

 

Meetings on ships are easy to arrange, cost-effective and exciting, and there are more benefits aboard than ever, says Joyce Landry (below), CEO and co-founder of cruise events specialist company Landry & Kling. The Florida-based industry pioneer talked to The Siteseer about her business and what’s on offer.

The Siteseer: Are you really finding there’s more interest in meetings afloat these days?

Joyce Landry - PhotoJoyce Landry: Yes, meetings and incentive planners are looking for new experiences and more opportunities to boost motivation and loyalty. At the same time they’re challenged to demonstrate strong return on investment and return on engagement [ROE], often with tough time and budget constraints. An event at sea delivers it all – great experiences, creative meeting spaces and with multi-generational appeal, and it’s all-inclusive and easy to plan.

SS: Tell us a bit about your company.

JL: My partner Jo Kling and I are former cruise line executives who shared a common vision back in 1982: to bring cruising and the corporate world together. Our company was the first resource for business meetings on cruise ships, and that’s still our primary focus more than thirty years later. We provide cruise solutions and custom cruise planning for ship buy-outs, incentives, cruise meetings, theme cruises and dockside ship charters. We’re the only cruise event specialist that’s been inducted into the Cruise Lines International Association Hall of Fame.

One of our specialties is cruise ship charters. We also originated the concept of using chartered cruise ships as floating hotels to provide supplemental dockside housing during big city events, like the 2009 Summit of the Americas in Trinidad.

Ovation of the Seas (1)SS: What’s new in the industry?

JL: Well Asia-Pacific cruising is booming! For example Royal Caribbean International signed a deal recently with the Singapore Tourism Board and Changi Airport Group to promote and launch more cruises than ever from Singapore. Royal Caribbean also plans to increase the number of departures from Singapore on Mariner of the Seas [which can accommodate over 4,000 passengers] to more than forty a year.

Their new ship,Ovation of the Seas, will homeport in Sydney for winter 2016-17 and will be the largest and most technologically advanced cruise ship in the region. Meantime MSC Cruises is sending MSC Lira to China in early 2016 and may be building new ships for the Chinese market.Princess Cruises is also building a new ship that will be based in China year-round.

SS: What are the main advantages of using a specialised agency like yours?

JL: We’re not an all-purpose travel agency and we don’t work for any single line; we offer impartial cruise event advice and a menu of services – everything from ship selection and operational planning to onsite staffing and marketing support. Most members of our team have a background in the industry and we know what it takes to convert a land-based program to a cruise environment.

SummitAmericas-Dockside Trinidad-Ship-BannersOver the years, we’ve established relationships with cruise lines and suppliers, and we have lots of creative ideas for customised experiences. We’re based in South Florida, widely known as being the cruise capital of the world, so we can inspect many ships and meet face-to-face with line executives on behalf of our clients.

SS: What are your most popular programs? Is there an “ideal” size for a conference or incentive group aboard, or length of cruise, in your experience?

JL: Our most popular events at sea are incentives, all types of meetings and conferences, as well as ship charters – anything from an executive retreat for fifty people to a 5,000-person convention. The length of cruise programs are typically four to seven nights, with most top-tier incentive programs on new or “ultra-premium” ships sailing for seven nights.

We’re always on the lookout for outstanding short cruise itineraries and last-minute charter opportunities to share with clients. We keep an updated list of these short cruises on the Cruise Gems page on our site.

SS: What are the other benefits of conferencing afloat?

JL: [There are distinct trends like] enhanced onboard wifi capabilities and more competitive Internet service pricing, high-tech entertainment venues, more culinary options, celebrity chef partnerships and interactive dining experiences, and more outdoor spaces for eating, entertainment and sports. There are also more active and authentic adventures ashore, and exclusive private [“ship within a ship”] enclaves available for groups to book, like MSC’s Yacht Club concept, and “The Haven” concept on Norwegian Cruise Line vessels.

SS: Where does your clientele hail from, mostly? Are you finding they’re becoming more budget conscious?

JL: They span the globe, from North and South America and the Caribbean to Europe and Asia-Pacific. While we’re noticing a return to high-level incentives, planners are still watching their bottom line. The all-inclusive aspect of ships obviously make them an attractive alternative to land-based venues. Meals, entertainment, sports facilities, meetings space and AV equipment are all complimentary.

The-crowd-onboard-ITS-THE-SHIP-2014SS: Can you point to recent examples of successful events for which you’ve been responsible?

JL: Our website has some good meetings-at-sea stories, including the SKF Latin America Distributor Conference. This presented us with some onboard challenges that required creative solutions, like building plasma screen kiosks to showcase products that were too large to bring on board, sourcing a translation services company to provide simultaneous multilingual translations in meetings, and working with the ship’s staff and chief engineer to create a big farewell event on the sports deck.

We’ve also had great success in planning and operating music-themed charter programs, like The Livescape Group’s “It’s the Ship” festival (above), Asia’s largest music event at sea. [See the promo clip here: https://youtu.be/NuJ3xh1IyIo].

The 2014 event was very successful and the November 2015 sailing is quickly selling out. An estimated 3,100 electronic dance music fans are expected to be onboard Royal Caribbean’s Mariner of the Seas when she sails from Singapore for three nights of performances by dozens of international and regional acts.

SS: How does your ship selection process work?

JL: There are over 300 cruise ships sailing, so busy meeting planners simply don’t have time to sort through all the choices to find the best fit. That’s where we come in. We listen to clients, and research and recommend the best options based on their needs. We then use our knowledge and experience to get the best deals.

CelebrityReflection-ConfRoom-ASS: What does the future hold?

JL: More than 30 new ships are currently on order, including mega-yachts, expedition ships and river vessels, and with cruise lines recognising the burgeoning international MICE market, I believe the future of meetings and incentives at sea couldn’t be brighter.

For more information visit landrykling.com,shipcharters.com or call +1(305) 661-1880.

See a clip of Joyce Landry giving some great packing tips here: https://youtu.be/vtokO8D-QDQ.

And Landry & Kling’s “Scuttlebutt” blog here: http://blog.landrykling.com/2015/08/25/meeting-at-sea-the-inside-scoop-for-planners-down-under/.