Boracay beachside bliss

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It’s a small thing for some people, sure, but it suggests a well-run establishment, whose operators are mindful of the green sensibilities of many of today’s travellers.

I’m talking about the two-litre glass, recyclable bottles of drinking water that are provided in the 48 guest bedrooms of The District hotel, Boracay, one of the most beautiful of the 7,107 islands in the Philippines. As anyone who knows Asian beaches can attest, discarded plastic is a ubiquitous scourge, and in a small way The District is trying to do something about it.

The four-star hotel is set on Boracay’s famed White Beach, a stretch of gleaming talcum-power sand on the western side of the seven-kilometre-long island, in the busy central tourist area known as Station 2. This precinct’s unimaginative name belies the beauty of the beach itself – and of the hotel. It’s a delightful white-painted building whose cool interiors, symmetrical lines and elegant stone pathways and finishes are redolent of hostelries of the Greek islands and southern Spain.

Standard room rates include round-trip transfers from the airport at Caticlan on an adjacent island, involving a private speedboat ride and a choice of breakfast or brunch buffet for two. The District is in fact the only resort on the island that offers guests the option of either breakfast or brunch as part of the regular rate, says Marketing and PR Manager Vina Mataganas.

It’s great value for money for events and leisure visitors alike, Vina says. “You can have your late breakfast or brunch till 1pm, and guests enjoy complimentary massage samplers at our spa or complimentary drinks at the bar. In addition to the physical treats they enjoy personalised service, which I think is really at the core of a great resort or hotel.”

Wedding ceremonies are a key component of the District’s business, as are private dinners and corporate events. The conference room can accommodate up to 80, and can be easily converted into two rooms to cater for smaller groups. And there’s an events roof deck (and bar) that overlooks the beach. On this elevated first-floor perch guests can enjoy evening cocktails while watching the sun sink into the South China Sea.

The hotel’s MICE business is at present mostly local, but it also hosts international incentive visitors, says Vina. One recent group, for example, came from Russia.

There’s a serene lap pool as well as a spa and fitness centre, and two restaurants serve as well-priced alternatives to the plethora of other outlets that front onto White Beach.

One of the District’s restaurants, the Caruso, has tables inside the hotel, on the ground floor, and set out on the beach after dark. (It will operate at The District until May 31 then be replaced later in the year by a new restaurant, The Plenary, offering comfort food, and a café, the House Brew.)

The breakfast and brunch buffets offer a variety of local and western fare, from fresh fruit and salads to Filipino dishes like fried pork and noodles. In an egg station, smiling chefs whip up omelettes to order, virtually in an instant. The buffet restaurant, The Star Lounge, has both alfresco and indoor areas, the latter suiting diners who prefer eating in cool surrounds.

But, undoubtedly, one of the most attractive features of the establishment is the beach itself. Guests leaving the hotel step, literally, from the front door onto the sand and into the shade of rustling palm trees. The azure water, fifteen metres away, is a balmy-bathwater temperature all year round.

“Most important of all, we know our guests by heart,” says Vina. “We offer unrivalled and personalised service; in fact we’re a consistent recipient of TripAdvisor’s Traveller’s Choice Award, mainly because of our service, as well as our location and facilities.”

From USD180 per day

Meeting package rates here range from PHP 1,800 (USD 36) to PHP 3,200 (USD 64) per person per day, depending on menu choice and whether organisers opt for half-board or full-board meals. Room rates start from PHP 9,900 (USD 198). “But we customise packages, which gives our guests flexibility in managing their budgets,” says Vina.

Events visitors, meanwhile, appreciate The District Boracay’s embrace of sustainability principles in a variety of ways. For example the hotel uses solar power to augment its electricity needs, via a hundred solar panels installed on the rooftops. “We’re for sustainable tourism; that’s why we make sure we do our part in offsetting our operation’s carbon footprint,” says Vina.

More information here.

On a grey-blue sea, ferries scuttle about in bright sunshine. A cruise liner looms at its mooring, while in the distance a low-cone-shaped sleeping volcano rises from the harbour – an unmistakable clue to the city I’ve recently arrived in.

This is the view from the eleventh-floor window of my room at AccorHotels’ 207-room Mercure Auckland Hotel, one of the most popular meeting and leisure destinations in the “Britomart” waterfront area of New Zealand’s biggest city.

Recently refurbished and soon to be rebadged as a more upscale, four-and-a-half-star Grand Mercure, the hotel has eight naturally lit meeting rooms, set on a dedicated conference floor that can accommodate up to 200 theatre-style and has a banquet capacity of up to 150.

There are over 740 Mercure hotels around the world, but one of this one’s main attractions is its location, a hundred metres from Auckland’s ferry station and the pretty, sprawling harbour. It’s just a short walk from here, too, to the upscale bars and restaurants of the waterfront precinct and boat harbour, as well as some of the city’s key shopping areas.

“There are wonderful touring opportunities and access to activities right on our doorstep,” explains Georgina Grey (left), AccorHotels’ ebullient Director of Sales and Marketing for Auckland, Wellington and Christchurch.

“You can mix up a two- or three-day conference with offsite activities very effectively,” says Georgina, a former Qantas staffer based in New Zealand who’s been with AccorHotels for ten years. “That’s why we’re finding so many people coming here for conferences are staying on – it’s a really good value proposition for partners as well.”

The average conference group at the hotel is about fifty. “And when we need partners we work closely from an external point of view with The Cloud and Spark Arena, both multi-purpose events venues on the waterfront holding up to 6,000 people, and with the big Viaduct events centre which is an eight-minute walk from here as well,” she says.

The Mercure works closely, also, with the Pullman, one of AccorHotels’ five-star marques that has a capacity for 600 guests, banquet style, and 900 in theatre format. “We have 16 event spaces at the Pullman, and that’s just a five-minute walk up the hill from the waterfront.”

Business, generally, is brisk for the AccorHotels business in Auckland, where the French multinational has ten hotels (including Sofitel, Novotel, Pullman and Ibis) and where Sofitel So, another luxury property, will be opening at the beginning of next year, says Georgina.

Like the national economy, New Zealand visitor arrivals are surging. They reached 3.543 million in the year ended March, up 8.9% from a year earlier, according to Statistics New Zealand. Most of these people enter and leave via Auckland, where, The Siteseer discovered when visiting the city for the first time in a decade, the quality of dining and lodging today rivals that of the major Australian cities and where more and more people are attracted by the country’s spectacular scenery and perceived clean air and water.

“Auckland is now a destination in its own right, similar to Sydney but with some unique aspects,” says Georgina. “We compete with Australia and some parts of Asia but find that the ease of getting around here, the language and currency are big attractions – and of course getting to understand what jandals are [thongs]!”

It’s well-served by airlines and has, in particular, come on the radar of the American market, she adds. There’s fierce competition on the trans-Tasman route, with Chinese carriers coming in via Australia and Emirates flying-in A380s from Sydney and Melbourne. “We’re set on a beautiful harbour and apparently have the most boats per-capita of any city in the world,” says Georgina. “Apart from being a physically pleasing destination, it’s also a cost-effective one.”

Further growth seems inevitable, with a plethora of construction cranes punctuating the skyline and the New Zealand International Convention centre due to come on stream in a couple of years’ time. “We’ll then be competing directly with Sydney, Melbourne and Brisbane for international business,” says Georgina.

The soon to be rebranded Grand Mercure, whose refurbishment is nearing completion with the addition of Custom Lane, a café-by-day and bar-by-night facility on the ground floor adjacent to the lobby, will undoubtedly benefit. Meantime its conference clients can choose from a continually growing number of team-building and touring activities. For example, they can take a 35-minute ferry ride to beautiful Waiheke Island to sample some of the region’s wine, or enjoy a guided walk on Rangitoto Island, which last erupted around 600 years ago. The hotel provides walking routes, with maps, for guests which “really brings the outside in”.

Cycling is another option. The Siteseer took an easy, four-hour guided bicycle tour (USD70) that threaded its way through the waterfront area and then along the coast of Hauraki Gulf to the busy shopping and restaurant area of Mission Bay.

In the Britomart precinct around the Mercure, a variety of celebrity chefs have opened eateries in recent times, and many major retail brands, like Tiffany’s and Gucci, have set up shop. “In ten years this has gone from being an industrial bus-transport sort of area to a place conducive to a lovely night out,” says Georgina.

From USD200

Roughly, a day meeting package plus accommodation deals at the Auckland Mercure start from around USD200. That’s good value, says Georgina. Indeed this is a city in which, according to a recent report in the New Zealand Herald on Sunday, shortage of supply and pressure on hotels have forced organisers to use Airbnb for some of their clients.

More information here.

Just off Saigon’s heaving, teeming Ben Thanh market, up a discreet flights of steps in a pencil-thin precinct reminiscent of apartments in Paris or New York, is a hidden gem: the 21-room Anpha Boutique Hotel.

The Anpha’s rooms have obviously been set up by interior designers with a Francophile’s eye. For The Siteseer on a recent visit, it was a pleasing, good-value incentive option in a beehive of a city renowned for its almost embarrassingly cheap accommodation and food.

For those who find taxi-hunting an annoying chore after a tiring flight, the hotel can arrange airport pick-ups for USD19.

On arrival at the Anpha, a walk up a flight of stairs directly from a main artery, Le Thanh Ton Street, takes visitors into a tiny, airconditioned reception area and cosy waiting room where they’re welcomed with a drink.

The well-appointed rooms are tastefully decorated and uniformly immaculate, a credit to the housekeeping team. Many have balconies and a view over the Ben Thanh market, which occupies an entire block and sells everything from sugared frogs eggs to live fish, shoes, ornaments and underwear.

A plethora of fantastic-value restaurants and spas surround the hotel, which is easy walking distance to major attractions including the Opera House, Saigon Square shopping centre and the clunkily-named War Remnants Museum. The museum is a fascinating showcase of military hardware used in the Vietnam War.

At the hotel’s rooftop (seventh floor) restaurant and bar area guests can take an al-fresco set-menu breakfast, as part of the room deal, while overlooking one of Vietnam’s busiest urban areas.

“We’re aiming to please business and leisure travellers who are looking for secure, clean, pleasing high-end accommodation,” an Anpha spokesperson says.

“And because of our address in the heart of Saigon, they can discover most of the key attractions of the city and still be just minutes away from the city’s busiest financial, cultural and shopping areas.”

The young people manning reception are obliging and willing to arrange day tours for reasonable prices. Arguably the most fascinating of these is a trip to the Cu Chi Tunnels, 60 kilometres from the city, which starts from about AUD 50 per person, including pick up at the hotel and transport in an airconditioned bus. It takes around two hours to get there but it’s worth the effort. The tunnels are a 200-kilometre-long network of underground passageways in which up to 16,000 Viet Cong sheltered during the Vietnam War and from which they launched attacks on US troops and, in earlier years, on French colonists.

Visitors can experience the passageways (and view the hidden kitchens and fiendish traps for enemy soldiers) first-hand, with emergency exits provided for those for whom the claustrophobia proves too much. For westerners who revel in the occasional escape from health and safety rules, there’s a shooting range on site where, for around USD20, anyone of any age can step up to fire some of the legendary weapons from the conflict, including M-16s, AK47s and an old .30-calibre machine gun.

Online from AUD 89

The Anpha Boutique Hotel is 30 minutes from Tan Son Nhat International Airport in Saigon (Ho Chi Minh City). All rooms have free wifi, working desk and other amenities you’d expect like a safe and minibar. It has a TripAdvisor Certificate of Excellence award.

For more information visit www.anphaboutiquehotel.com.

It was late, after 11pm, when I arrived at the La Rose Boutique Hotel and Spa in Phnom Penh, tired after two long flights. I soon discovered to my dismay that the people at reception weren’t expecting me – I’d given them the wrong dates.

As I wearily began to ponder where else I might stay that night, a receptionist assured me all would be well.

Though the hotel was full, there was a spare room, seldom used, that the evening staff could open and quickly spruce up. Then they’d move me to another, better room the next day. “I’m so sorry sir,” said the staffer.

“It’s not your fault,” I replied. “I’m the one who gave you the wrong dates in the first place; I should be apologising.”

But as I discovered, this kind of obliging service is a hallmark of the 10-roomed La Rose Boutique Hotel, and its five-star sister property a short drive away in the Cambodian capital, the 68-room La Rose Suites. Both represent wonderful value for money for leisure and business visitors.

Because the hotel and its managers feel strongly about corporate social responsibility, it employs hundreds of staff from a local NGO, Pour un Sourire d’Enfant, some of whom are pictured below.

Many of these young people hail from rural areas around Phnom Penh, and the hotel helps them acquire skills and a job. It also donates a portion of its revenue to the La Rose Foundation, which it established to help improve the lives of the poor.

The La Rose properties are owned by a Cambodian businesswoman who’s been involved in the local hospitality industry for over 20 years. Inspired by the architecture of French Indochina and the ancient Cambodian temple of Angkor Wat, she’s responsible for the interior design which features dark woods, white walls and red trim. (She chose the name La Rose because she’s passionate about roses.)

The suites, sized from 45 square metres and upwards, have four-poster beds and guests have access to an outdoor saltwater pool. The 95 square-metre “La Rose Family Suites” have a private balcony while one-bedroom apartments are available with and without private balconies, and there’s a two-bedroom apartment with kitchen, private meeting room and separate swimming pool. The free wifi is quick and reliable.

A dedicated meeting room can seat up to 20, and the two restaurants convert to versatile meeting spaces for 40 to 50 people, says a hotel spokesman. Moreover, as part of the deal, guests receive a free one-hour traditional Khmer massage and free access to the room minibar every day during their stay.

In addition to the array of spa packages available, La Rose Suites offers classes for those who want to take home more than a souvenir.

Guests can educate themselves in the art of massage or take a traditional Khmer cooking class.

As Cambodia emerges from a troubled past, its inbound tourist arrivals are increasing steadily. In 2013, the most recent date for which official figures seem to be available, arrivals grew 17.5% year on year, with business traveller numbers growing 47%.

The La Rose clientele, both leisure and group, is today 90% western, with the balance coming from Singapore, Hong Kong and Japan, says the spokesman. Most visit the major Phnom Penh attractions like the Royal Palace, National Museum and towering Independence Monument, all of which are located nearby.

Nevertheless it’s the friendliness at the heart of Khmer culture today that brings many visitors back, say La Rose staff. This, and effusive hospitality, greeted The Siteseer back in February.

During the serving of a multiple-course Khmer meal in the Suites’ main restaurant, for example, while a staff member performed a traditional Cambodian dance on a small stage, the food kept on coming. A piquant salad of chicken, mint, shaved vegetables and lime juice. Battered fish in coconut milk. Fragrant curries. Noodles and chilli.

When I told one my hosts I was full, he smiled and said: “Our slogan is home away from home, so you’ve got to taste everything! And it’s healthy, worry-free, all made with fresh ingredients; you can eat all this and never put on weight.”

From USD100 per night

To stay at La Rose in peak season, from November to May, the rack rate for a room is around USD100 and for the suites about USD200, which includes breakfast. An a la carte menu is available all day till 10pm.

TripAdvisor reviews overwhelmingly rate the properties as excellent. “We were tired when we arrived after long travel and could only stay one night,” writes one reviewer. “Ohh I wish we could have stayed longer. Fantastic rooms, very service-oriented and friendly staff and the restaurant was really good.”

Amen to that.

More info: www.larose.com.kh.

Email relax@larose.com.kh.

The first striking feature visitors note when entering the lobby of the ibis Styles hotel at Bali Kuta Circle is a startling angular swimming pool, which seems to be suspended in air. Closer examination shows that it is.

Guests can walk under the pool, supported by pillars, and through glass windows set into the bottom, and swimmers can peer down to the floor below. Flanked by a cute bar and small but well-equipped gym, the pool is set in a quadrangle between white-painted and balconied hotel rooms rising several floors above the waterline.

Accor’s ibis Styles group of 141 hotels, comprising the chain formerly known as All Seasons (rebranded in 2012), gives the lie to the old Ibis image of a basic hostelry with plastic shower cubicle, cell-like room and vending machines dispensing food and drinks. This is a transformed offering.

The corporate undertaking is to ensure each ibis Styles establishment has a different design and offers a resort or boutique-style experience.

Despite its not-too-snappy name of ibis Styles Bali Kuta Circle, this property, one of three “Styles”-branded hotels on the Indonesian holiday isle, has a bright, breezy, welcoming feel. It’s well-maintained and its public areas, like the room interiors, are painted in vivid colours. That, along with the sharp, colourful uniforms of the staff help impart a young, go-getter branding.

The hotel is in a busy business area adjacent to a mall, ten minutes from the airport and a brief, two-kilometre cab hop to the restaurants and buzz of Kuta Beach, Legian and Seminyak. It has a restaurant, “internet corner” and shuttle service.

The 190 rooms have good airconditioning, important in Bali, and include 32-square-metre loft duplexes designed to accommodate up to four. All rooms have king-size beds, safe deposit boxes, mini bars, hairdryers and free wifi internet access. Family rooms, also 32 squares, can accommodate the same number.

Online room rates start at around AUD 50, and include a full breakfast. Meeting packages start at around AUD 24 for a half day, including lunch, AUD 30 per person for a full day, or AUD 43 for full-board meetings, including two coffee breaks, lunch and dinner. Also thrown in are welcome drinks, free internet and discounts of up to 20% in the on-site spa.

There are two meeting rooms of 101 square metres and 83 square metres, able to accommodate up to 100 and 80 respectively in a theatre configuration. They have the AV, digital, wifi and other bells and whistles that come standard with vastly higher-priced facilities in other properties.

Interestingly, the group has embraced green principles, with flow regulators on taps, recycling of food waste for compost or energy, promoting of local food in the restaurant and in-room recycling. It’s also involved in a program to protect local children.

More info: Email H8118-RE1@accor.com

Or visit

http://www.accorhotels.com/gb/hotel-8118-ibis-styles-bali-kuta-circle/index.shtml

Arriving at 11pm at the Hotel Santika Siligita in Bali, tired after a long flight, the immediate signs aren’t too appealing: a driveway with security guard off a busy thoroughfare in Nusa Dua, and a tiled lobby mostly deserted. At reception, a woman is complaining loudly to a staff member that a driver had tried to rip her off. Obligingly he orders her another cab.

It’s when I wake next morning and wander down to breakfast that I’m reminded again how pleasant it is to visit southeast Asia, especially Bali.

A large, high-ceilinged breakfast terrace served by smiling staff in traditional Balinese gear looks out over an enormous blue swimming pool surrounded by walled tropical gardens of lawns, frangipani trees and shrubbery. On one side, a sign emblazoned with “Uluwatu Spa” beckons. I could relax here.

Breakfast is a feast with a bewildering choice, from fresh papaya and other local fruits to an omelette station and western fare, with eclectic Asian choices including braised or fried chilli fish, curried chicken, nasi goreng, stuffed cabbage, salads, pastries and much else.

The three-star Hotel Santika Siligita is set near the centre of Nusa Dua, a MICE hub in Bali. It’s 30 minutes’ drive from the airport and about five minutes by free shuttle bus to good beaches and shopping. It has 153 rooms with high-speed wifi connection – something that some higher-priced chains, like Hilton, still, incredibly, don’t offer non-member guests – tea- and coffee-making facilities, safe deposit box, LCD TV and cable channels.

The hotel itself includes six well-equipped meeting rooms, and full banquet facilities are available for larger gatherings and special events.

“We’re part of a strong local company that has over forty very reasonably priced hotels throughout Indonesia,“ says Ni Wayan Yoni (pictured, above), Assistant Sales Manager for the Hotel Santika Siligita Nusa Dua.

“We recently hosted a five-day conference for a business group of 70 people here very successfully, and we can easily accommodate up to 140 people theatre-style.”

The half-day rate including lunches is USD 23, for a full day it’s USD 35, and for full board that includes lunch and dinner it’s USD 40. And even these rates are subject to negotiation, says Wayan Yoni. The online room rate starts from USD 29 a night, including breakfast, which, notwithstanding the value-for-money reputation of many Asian three-star hotels, is reasonable indeed.

Meetings clients are roughly split between local and international groups, with a significant number of MICE visitors from Singapore, Korea, China, Germany and, to a lesser extent, Australia, she says.

The Santika hotel group includes two-star Amaris properties, three-star Santika branded hotels and Santika Premier hotels which incorporate a collection of four-star properties. The Royal Collection is a brand of boutique Villa properties under the Samaya and Kayana brands.

More info: sales@siligitabali.santika.com, and at

http://www.santika.com/indonesia/bali/hotel-santika-siligita-nusa-dua-bali/

Events organisers and suppliers to the MICE sector who haven’t heeded China’s latest outbound tourism numbers or what its travellers ask for most commonly in hotels (free wifi and kettles) could miss out on revenue in a major way.

That’s the key message, again, in Hotels.com’s latest Chinese International Travel Monitor, published last month. The fifth annual survey of its kind shows that despite a slowdown in the growth of Chinese overseas travel, 92% of travellers from the country plan to increase or maintain spending, and one-third plan to spend more on travel in the coming year.

A staggering 120 million Chinese travelled overseas in 2015, up from 117 million in 2014, the year when the milestone of 100 million was first passed. There were over a million (1,023,600) to Australia alone – up 22 percent on the previous year. And down under remains at the top of the Chinese traveller wish list for the third year in a row as the most desired destination to visit in the next 12 months.

A rough measure of the still-untapped potential of this market could be that only 5% of the 1.4 billion people in China hold passports, yet it’s already the top global spender on travel. The expenditure is expected to equal Finland’s GDP and exceed the size of the Greek economy in five years.

Chinese millennials – 18 to 35-year-olds – spend over a quarter of their income on travel. Two-thirds of travellers from China consider travel an essential part of life, and are prepared to spend nearly a quarter of their income on it.

Kettles and slippers

While the top requests in hotels by Chinese travelers were for free wi-fi and kettles in their rooms, requests numbers three and four were Chinese breakfast and slippers. However, one-size-fits-all perceptions of the Chinese as group tour travellers wanting only Chinese breakfasts and Mandarin translators are outdated, according to Abhiram Chowdry, Vice President and Managing Director APAC for Hotels.com.

“Our research shows that the industry needs to move decisively to develop new products and marketing strategies for the far more sophisticated Chinese travellers of today,” he says.

“An analysis of our research data has revealed that Chinese travellers fall into one of five travel personas [which] open the way for targeted marketing to attract these segments and cater to their specific needs.”

Read the report here.

PCO Dan Vernon* talks about the sure-fire steps you can take to guarantee your event achieves absolutely nothing and is completely meaningless, every time.

Have too many invitees. Lots of people, even smart ones and especially senior managers, love the sound of their own voice and see meetings as an opportunity to pontificate and show off. Lots of time-wasting will ensue.

Don’t have a chairperson or anybody running it. Just let everyone who wants to talk ramble on.

Never have an agenda. For the same reason.

If you do have an agenda, don’t stick to it. That way more people can go off on tangents and bore everyone else. And only distribute the agenda shortly beforehand.

Ensure it runs over time. Many attendees have much more productive, money-making things to do. (Most meetings in the history of human civilisation have run over time, so be sure to maintain this tradition). Even better, if you have a presentation to make and five minutes to do it in, show a hundred PowerPoint slides or more.

Set unreasonable expectations. Why not advertise the event beforehand as a game-changing forum that will revolutionise people’s lives, ensure revenue will double or thrill them like nothing else? That way you can over-promise and thus guarantee they’ll feel let down, depressed even, afterwards.

Have a bully running it. With a head-kicker in charge of proceedings you can help ensure there’ll be raised voices and embarrassing dressing-downs of peers in public, just to make everyone’s experience of feeling trapped in their seat additionally unpleasant. Meetings run by people who everyone else hates are equally effective in doing this.

Try to nod off. This is especially appropriate if it’s just after lunch and your boss, who you’ve recently asked for a raise, is the chairperson doing the talking close by.

Set it up for the afternoon or evening. Mornings are widely known to be the most productive time for meetings, so hold them later when everyone’s keen to get home, pick up kids or have something else important to do.

Don’t prepare. This is a key step if the forum is meant to explain vital organisational plans. And if people ask you hard questions you could then experience the visceral fear of being lost for words, or publicly criticised.

Remember: no follow-ups. Never decide on action to be taken after the meeting. That way when it’s finally over, everyone within minutes can forget it happened and get on with other stuff.

Never record anything. If you do perchance come up with action plans, don’t make note of them or appoint someone to follow them up.

Say “we’ll continue this discussion off-line”. It’ll likely never happen.

Get an irrelevant celebrity speaker. If you pay big bucks for a guest speaker, make sure what they say has no relevance for your people or organisation.

Don’t worry about the impact your comments or actions in the meeting have on others. We are who we are, right? Who cares if they hate you for showing them up as foolish and seek ways to get revenge for the next forty years?

Don’t listen. Daydream or fantasise. Never heed advice. Other people’s feedback is useless, and what do they know anyway?

Don’t share. If you have good advice to share or come up with a great idea, never let others in the meeting know. They’ll just take the credit.

Bombard attendees with rah-rah, PT-instructor-like clichés. While a few people love team-building jargon, those (in the majority) who have more lone-wolf-type personalities can’t stand it. That way when as the coordinator you say things like “c’mon let’s stretch those legs, wassa matter with you?” or “we’re gonna do some team-building here folks and we’re gonna have fun,” you can guarantee they’ll wish they were somewhere else and won’t contribute.

Organise team-building activities they hate. If most delegates are elderly, arrange indoor rock climbing or white-water rafting. If they have fuller figures, arrange for gruelling bush walks. If you know they’re mostly atheists, publicly ask for divine assistance to ensure the meeting’s a success. You get the idea . . .

Never give delegates time off. People at meetings and events just love being cooped up till 10pm when they’re offsite in a beautiful venue with, say, a spa, golf course, pool, great shopping precincts and so forth near to hand, preferably within view outside the meeting room window.

According to Microsoft, research shows that more than half of people who attend meetings believe they’re unproductive. With these tips in mind, you can improve on that percentage.

* Not his real name.

More and more companies and government agencies seek to meet offsite in well-serviced, smaller venues that offer competitive prices and interesting localities these days, says Kurt Wehinger (below), Area General Manager Oceania for Pan Pacific Hotels Group.

PARKROYAL Darling Harbour – one of 34 hotels in the group owned or managed by Pan Pacific Hotels Group across Oceania, Asia, North America and Europe – is that kind of venue. And this may be one reason it has been running at almost a hundred percent occupancy during the southern winter, says Kurt.

Moreover the 340 fresh, classy guest rooms and seven meeting facilities at PARKROYAL Darling Harbour, set on the western side of the CBD opposite the new Sydney ICC, are reasonably priced compared with many other hotels in Sydney.

“Price and location are definitely factors when you look at our meetings offer,” says Kurt, a thirty-year industry veteran who’s worked in South Africa, Singapore and China.

“We stand up well against some of the big players in Sydney, and we put our money where our mouth is because we offer a great product that is reasonably priced. We’re relatively small [about 400 square metres of meeting space] and don’t have huge ballrooms but frankly we have what companies are looking for.”

Chatting over coffee in the hotel’s executive lounge, Kurt says he’s observed a distinct smaller-is-better trend across the MICE sector in recent times, which has translated into strong repeat business for the hotel, especially for groups of around 50.

“You won’t find many big companies these days that don’t have their own sizeable meeting rooms in house, so with conference calls and AV equipment available you don’t have to travel as much as before or with so many delegates to have a meaningful meeting.

“And we have the technology that allows us to facilitate remote participation for those who want it. Anyone in the industry seeking MICE business these days who does not have the latest tech equipment is likely to lose out.”

While all big hotels talk about good service, the PARKROYAL Darling Harbour’s relatively modest size helps staff deliver a good personal experience, and they focus on helping clients discover the immediate neighbourhood as part of the deal.

“One of our mottoes is to create experiences,” explains Kurt, “so when you come here for an event we can show clients places in the vicinity they won’t find on a tourism map – great bars with no names, the best coffee alleyways, local designer boutiques and similar best-kept secrets to exploring Sydney like a local.”

Clients are increasingly making use of this service, which coincides with what Kurt sees as a new energy in the harbourside city. “There’s something special happening in Sydney right now. There’s an energy, I can feel it, that it’s never had before. Everywhere there’s new infrastructure and new activity.”

An added attraction is his view that Sydney has relatively low rates for meetings and hotel accommodation, compared with many other places like Singapore, London or Hong Kong. “It’s really not that expensive,” he says.

On one hand that’s obviously good news; on the other there’s a problem in relation to where the growing number of future visitors will be accommodated. “If you have 7,000 people coming in for a medical conference, where will they stay? Our group is eager to grow to help meet the demand, while being mindful we don’t want to set prices too high.”

To that end its sister hotel, the 196-room PARKROYAL Parramatta is due to open 90 new rooms in August 2016 following a $25 million-extension. It will be the only hotel with club-lounge facilities in Western Sydney.

From AUD 195

Online room rates start from AUD 195, and a Sunday and Monday day-delegate offer is currently available at AUD 75 per person. This includes free wifi for the meeting, two valet parking spots for the duration of the event, full day catering with a sit-down buffet lunch, room hire, stationery and an onsite paging system linking organisers directly to their conference concierge. (Half day delegate packages are also available.)

The hotel has views of the Darling Harbour precinct and is a short walk from Chinatown, Darling Park, Pitt Street Mall and the King Street Wharf.

More information, click here.

Email events.prsyd@parkroyalhotels.com

It was after midnight when I checked into the Taj Mahal Palace in Mumbai (formerly Bombay), India. As I usually do when I arrive in a hotel room, I set up my laptop. And as I usually do, I used a piece of paper to serve as a mouse pad.

Next morning when I’d returned to my room after breakfast, I discovered that a staff member had placed a real mouse pad on the desk, unasked. Later, in the elevator, I bumped into another obliging employee who introduced himself as F&B Director Ritesh Choudhary. I sought a booking at one of the hotel’s restaurants that evening, I told him. He insisted on personally showing me to The Chambers, a club-like eatery that overlooks Mumbai’s waterfront and The Gateway of India, a famous British colonial monument.

It was an auspicious start to my visit to the Taj Mahal Palace, the venerable flagship of the Taj Hotels, Resorts and Palaces group. Since its opening in 1903, the “Palace” has hosted conferences for representatives of virtually every one of the top 300 companies in the world, according to Nisha Dhage (main picture), Associate Director of Public Relations.

“It’s geared to MICE business and always has been,” says Nisha. “From the day we opened we’ve had the ballroom and crystal room, which are still important venues. Over the past hundred years we’ve added another eight venues and we’re in the process of adding one more.”

Big social events, product launches, black-tie evenings and weddings are a key part of the hotel’s business today – and what its operators perceive to be its future, she adds. “The Taj Bombay’s seen it all. We were the first hotel to provide outdoor catering in India, and today we’re equipped to handle everything from intimate events like a five-person sit-down dinner to a banquet for five hundred.”

Plus the Taj operates four other hotels in the city, so if it can’t cater for everyone, it has sister hotels from which it can pull chefs and staff, and expand its capabilities. Plus, because it has so many rooms, guests can attend, say, a very large banquet and stay overnight on site as well.

With 550 rooms and suites, the Taj Palace has two accommodation wings – the Tower, which was built in the ‘70s as a complement to the original “Palace,” which was the brainchild of Jamsetji Nusserwanji Tata, founder of the Tata industrial conglomerate. (According to one anecdote, he decided to open the hotel after he’d been refused entry at another Bombay hotel because he wasn’t a European).

The Palace’s seventy-metre-high dome was the first clear marker of Bombay Harbour that could be seen from the sea, and it still serves as a navigational aid. When it opened, the hotel claimed a series of firsts: American fans, German elevators, Turkish baths and English butlers. It was the first building in Bombay to be lit by electricity and had the city’s first licensed bar.

For landlubbers it also enjoys a good strategic location in Mumbai’s main commercial hub. An hour from the airport, it’s close to the financial district, parliament, stadium, offices and shopping districts.

The variety of things to do means it can offer events organisers a swag of opportunities for team-building. “In fact we’re about to start offering a broader variety of team-building activities for groups,” explains Nisha Dhage. “One of these is sailing on the Arabian Sea right outside our front gate, which is something we can arrange from October onwards – the non-monsoon months.”

Events staff can arrange city tours on bicycles and an educational Mumbai-by-dawn excursion which starts at 5am and takes in such sights as the flower and fish markets. “We’re in the art district of Mumbai which also sets the scene for great tours,” adds Nisha. “We have the National Gallery of Modern Art and at least 15 other galleries in this area, plus the Taj’s own gallery which just reopened. Many great Indian painters started their careers here from the 1940s onwards.”

When to get the best deals

The monsoon months, June to September, are the best time to have an event at the Taj Palace, price-wise. From mid-September occupancies tend to rise, says Nisha. “That means the combination of the room and banquet venue, and of course if you’re planning a banquet here and take a room as well you get a better deal, as a package.”

Rates depend on the kind of conference PCOs are seeking. The hotel often recommends they keep the bed-and-breakfast element separate from the conference deal, because it allows for more versatility in what you can add into the package. “Being a hundred-year-old hotel, while we’ve upgraded our services, there may be things you add in for vendors who bring in equipment that may not be available here, for example.”

On average, for organisers who take say fifty rooms and up, the bed and breakfast-plus-taxes rate during the monsoon months would be in the INR 9,500 to INR 10,000 range, says Nisha. And a lunch and dinner buffet together would be around INR 7,000 plus taxes. That means all-up you’d be looking at INR 15,000 (USD 225) to INR 18,000 (USD 270) per person, based on a stay in the tower section which is aimed more at business travellers.

Anyone fortunate enough to stay here can expect uniformly brilliant service. When I asked housekeeping to collect some laundry, it was returned in about an hour, with shirts beautifully cleaned and pressed and individually wrapped. And when I checked out very early in the morning, staff at one of the restaurants insisted on arranging a packed breakfast for me to eat in the cab.

“I think it might be part of our DNA somewhere, in everything we do, that guest is God,” says Nisha Dhage with a smile. “It’s part of the Taj way of doing things.”

The Taj group has over 100 hotels in 62 locations.

More information:

Call +91 22 66011825

Email reservations@tajhotels.com