Organise an event at Papua New Guinea’s Stanley Hotel and Suites, a towering landmark a five-minute drive from Port Moresby airport, and you can be sure of one thing: you’ll meet Niko Parman.
The Director of Conferences and Events for the “Stanley,” one of few five-star hotels in the wild, exotic territory of PNG, lives on site and puts in as many hours per day as required to keep his clients happy.
“For the client I’m invariably the one-stop-shop,” says the dapper, energetic Australian (pictured left) who’s been here for three years, since the hotel opened. “Large events represent good turnover in Port Moresby, so you have to deliver, and it’s all about inter-personal relationships and trust. They want to see the face who sold the event space executing the event. That’s where I come in.”
The space he has to offer them is, he points out, the largest and most flexible in PNG. The hotel’s centrepiece ballroom is complemented by eight smaller meeting rooms which can be set up in a myriad combinations, anywhere from 10 to a thousand people seated banquet-style. The meeting rooms are on the same level; one has an open-air balcony that can accommodate 450 people.
The vast majority of delegates and clients can be accommodated on site in 420 well-equipped rooms (all with work desks), including 80 one- and two-bedroomed apartments, and a Presidential suite which has hosted the likes of President Xi of China. The hotel is targeted very much at business, primarily comprising local and international governments from the US or elsewhere working with PNG authorities, oil and gas mining enterprises, and NGOs such as the International Monetary Fund or Asian Development Bank. “The country is still largely dependent on aid from these bodies, and markets like these are our core. The majority of our business is sourced locally but funded from overseas.”
Why hold an event here? For a start the events management at The Stanley, top-heavy with expatriate talent knows what it’s doing. Its conference-driven MICE business is “massive,” according to Niko, dwarfing food and beverage. Much of it is inbound, and people flying in have to be accommodated. The property typically hosts opening cocktails and dinners, and its F&B outlets are like satellites. Accommodation comes with breakfast, and if delegates have a free night they’ll automatically fill up the restaurants and bars, Niko says. Indeed delegates don’t have too many options about places to go outside the property other than a range of eateries in the big adjacent shopping mall.
And that’s a positive for many PCOs. “We’re in a closed environment, so we have a captive market in a sense,” says Niko. “For many conference organisers that’s a perfect business model. They want to concentrate on the business at hand, with few distractions.”
Plus it’s good value. The Stanley charges for venue hire, depending on the size of the space required, and the full day rate is 155 Papua New Guinea kina – about AUD60.
Though Port Moresby has relatively few hotels, Niko says he and his colleagues don’t take business for granted. “In these days of social media, good service or bad service goes viral. If you dazzle people you get repeat business! It works, which is why we have great occupancy rates and we’re the market leader in the city.”
Niko tries to help ensure that consistency extends to the F&B outlets. The café in the grand, cavernous lobby serves coffee, freshly squeezed juices, sandwiches and pastries, operating from early till 6pm. In addition to the main restaurant, also on the ground floor, the Monsoon Bar is open from 3pm till midnight and the Silverleaf fine dining eatery seats 40 people on the nineteenth floor. There’s an executive lounge, with a clubby feel and excellent canapés after five.
For pre- and post-conference events, Niko can refer clients to trusted suppliers for everything from exhibition booths to entertainers, having attracted well-known names including James Morrison and Samantha Clarke.
From AUD60 per day
The conference rate includes buffet lunch, arrival tea and coffee with pastries, and morning tea with a choice of sweet and savoury items, which more and more guests want. “I can guarantee it’s on par with what Sydney and Melbourne can offer,” says Niko.