Tag Archives: Hawaii Convention Center

Set a short walk from famed Waikiki Beach, the Hawai’i Convention Center is an event destination like none other, say its operators. They don’t exaggerate. Walk into the vast lobby and you find yourself in a captivating environment of airiness, light and space.

HCC_Teri OrtonHere, live palm trees soar toward distant glass ceilings on slim trunks while huge fans circulate the tropical air. Mezzanine terraces provide gathering places, and escalators sweep upward to a multitude of meeting rooms and conference halls. The International Association of Exhibitions and Events voted this Center, completed in 1998, the most beautiful in the world.

“A comment we frequently receive from meeting planners is that their attendees feel more relaxed in Hawai‘i and in our beautiful open-air building,” says Teri Orton (left), general manager of the Hawai’i Convention Center (which is managed by LA-based venue-management organisation AEG Facilities). “Indeed they’re in an environment that inspires networking and collaboration.”

Visitors can connect easily in the sprawling common areas and choose between 47 meeting rooms. The 1.1 million square feet of meeting space can accommodate events for more than 13,000 attendees.

 

There’s a 200,000-square-foot exhibit hall, two theatres, a 35,000-square-foot ballroom and a registration lobby of the same size, as well as a vegetation-fringed, 2.5-acre landscaped rooftop events terrace used for banquets and receptions.

There are more than 30,000 overnight rooms in Waikiki, and more than 28,000 of them are within a two-kilometre radius of the center, which is 10 kilometres from the Daniel K. Inouye International Airport and close to some of Hawai‘i’s top museums, shopping, dining and entertainment spots.

Central location

The Hawaiian Islands are in the middle of the Pacific. So why would international meetings organisers choose to hold an event here? It’s an easy question to answer, says Teri; Hawaii is centrally located for visitors from North America and the Asia Pacific, with not-too-trying travel times.

“They see value in Hawai‘i because of our accessibility, multi-ethnic food, wonderful weather all year round, and the opportunity to rejuvenate and relax. And just because it’s paradise doesn’t mean you can’t get business done.”

Getting business done

Plenty of visitors realise this, she says, as did the American Dental Association recently when it hosted its annual meeting here. It was one of the biggest gatherings ever hosted by the HCC, attracting over 16,200 dentists, dental professionals and hygienists from 52 countries over five days.

Hawai‘i claims to offer the best of business and leisure. It features a world-class meeting and convention facility and is one of the most sought-after vacation destinations on earth. It’s also known for its innovation and leadership in medicine, technology, business and science.

IMG_1743For PCOs considering it, there’s much assistance on hand. Meet Hawai‘i, a collaboration of the Hawai‘i Tourism Authority (HTA), HTA’s Global Marketing Teams and the Hawai‘i Convention Center, has an extensive local network of professionals and outreach initiatives – including the Elele Program, which enlists the support of community leaders, known as ambassadors, who have ties to professional organisations. These volunteers often have insights and personal relationships that help the Meet Hawai‘i team craft more thoughtful bids and reach key decision makers, they say.

Many national and international conventions require an invitation from a Hawai‘i contingent to consider the islands as a destination, so the local ambassador can be a valuable asset in securing business for the Hawai‘i Convention Center and hotels in the state. “The Meet Hawai‘i team also has representatives in Japan, China, Korea, Taiwan, and Oceania,” says Teri.

 

Value for money

Critics say PCOs find it hard to get the same bang for their buck in the US as they would in Indochina, for instance. The Meet Hawai‘i team is clear on this: it depends on how you define value, on who you are and what you seek. They say they take time to understand their clients’ objectives, program needs and budget. Then they apply their knowledge of the destination to ensure the right results. she says.

The center hosts a variety of events. At the end of November it hosted the Pacific Rim Futsal Cup. This tournament will be held on the new indoor athletic courts for the next four years, using the nearly 89,000-square-foot Exhibit Hall 1 to set up five courts for simultaneous play. Statewide spending for this event alone is estimated to be around USD $3.8 million.

Sustainability in mind

The HCC has been designed in alignment not only with what the locals call the Hawaiian sense of place, but with sustainability and efficiency principles in mind, and careful attention being paid to reducing waste in each stage in the event process, says Teri.

IMG_1770It recently launched its “Hoʻomaluō Program,” a comprehensive approach to environmental sustainability aiming to “enhance the guest, planner, staff and community meetings and events experience”. This project was launched in conjunction with the 2018 American Dental Association meeting.

The center has won a swag of sustainability accolades, such as the LEED (Leadership in Energy and Environmental Design) Gold Certification. And through its One Million Trees effort, it supports reforestation on the Hawaiian Islands. “The awards recognise the dedication of our staff to providing a world-class experience in Hawaii,” says Teri Orton.

Meanwhile the operators are continually seeking ways to improve the conference experience for exhibitors. Such steps recently involved the addition of massage chairs, charging stations for mobile devices, a new business center, plush furniture, an online interactive map and 3D floor plans that allow exhibitors to view and tour services and spaces.

“Our guests, planners, staff and communities have come together for more than two decades to preserve, protect and enhance the natural beauty of the Hawaiian Islands,” says Teri Orton. “Since our opening 20 years ago we’ve been deeply committed to a multi-faceted approach to environmental conservation that inspires everything we do and touches everyone we serve.”

More information, visit www.hawaiiconvention.com

Hawai‘i Convention Center
1801 Kalakaua Avenue
Honolulu, HI 96815

E-Mail: info@hccaeg.com
Phone: +1 (808) 943-3500
Fax: +1 (808) 943-3099

 

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The engaging, effervescent Director of Sales, Marketing and Revenue for the DoubleTree Hilton in Waikiki Beach, Cheryl Nasser, is an enthusiastic advocate for the islands of Hawaii – and her hotel. The Siteseer chatted with Cheryl recently to find out what makes them special, and why PCOs could profitably consider meeting there.

The Siteseer: So Cheryl, why should an events organiser hold a meeting in Hawaii, and at your property?

Cheryl Nasser: The people, for one thing. In the 14 years I’ve been in Hawaii I’ve lived on three islands, and the people share something wonderful in common. They aren’t all necessarily of Hawaiian blood, like me, I come from California, but they all embrace the generous Hawaiian culture. This places great emphasis on friendliness and family, and Hawaii in turn embraces the diverse people who’ve come to live here. I really love and appreciate this, both in the workplace and in my personal life.

The DoubleTree Hilton itself embraces that inclusive culture, and it starts on arrival with the friendliness of the staff, the chocolate chip cookies and so on that are presented to you. It’s about caring, and that’s also part of the DoubleTree brand and its standards.

43602248SS: Where do your meetings clients mostly come from?

CN: Some business is from local enterprises, government and military around the island of Oahu [where Honolulu and Waikiki are located] for meetings and leisure. Our meetings encompass anything from seminars and training sessions, to banquets, weddings and celebrations like high-school reunions.

SS: Do you get many inbound events?

CM: Yes, our hotel and Waikiki itself are popular with Japanese visitors for example. We do lots of student group tours from Japan, on exchange programs or the programs they need to do to get into college. We also have a definite and emerging Chinese market, matching what’s happened around the world everywhere from New York to Chicago, Australia and elsewhere. In the years that I’ve been here I’ve seen huge growth in this sector.

SS: One of the first things a PCO or anyone looking to organise a meeting wants to know is what they’re going to get for their money? Do you represent value?

CN: Part of our value is that we’re centrally located, a very short walk from Waikiki Beach. It’s a place where people can meet and be close to the beach, restaurants, shopping and so on. We have beautiful weather throughout the year, and there’s easy access by air. There’s also what can best be described as a sense of place when you’re in Hawaii; you know you’re going to have an enjoyable leisure component, that you’re going to meet, yes, but you’re not going to meet all day. You can have fun, see the island, and Hawaii has been put on the map [gastronomically] in the past few years, with great seafood especially. We have top chefs here.

We’re close to the widest stretch of the beach on Waikiki, which many people don’t realise. We’re set next to a pretty park which is government land that will never be built on – a great place to relax and stroll. Plus the Hawaii Convention Center is only two blocks from the hotel.

IMG_1799There’s a big emphasis on sustainability, which more and more visitors expect. For instance the Governor of Hawaii wants us to be completely sustainable in the next ten years, in everything from agriculture to food production, and to look after our ocean environment, which is vitally important for the future of the world, not just Hawaii.

SS: What would the average rate be for a typical conference or wedding here?

CN: Our conference day rate depends on the package and whether you’re going to have food, [so it’s negotiable].

 

It goes by season but during the summer the room rate would be in the USD 200 to $220 range; at other times it would be $180 or $190. We look at the market and see what demand is.

Look, at some level we’re not going to be able to compete against some countries in terms of cost. We’re part of the US and have certain standards for wages and so on. But the experience you get is great value. People see that when they’re here.

Many groups will incentivise their sales teams with a trip to Hawaii, and some of the outer islands with high-end resorts are outstanding places for such groups. Every island has just about everything you want to experience as a delegate, from horseback riding to diving, hiking, eating out, sampling local beers and spirits. We have it all really.

SS: Is there a better time of the year to get better deals for conferences and events?

CN: The [northern] winter time, November December, is a better time to get the best value on meetings and room rates. You see better prices for airfares, from all over, as well in this period. And we have a spring rates period through April and May.

We continuously upgrade and refresh the property. The hotel runs at high occupancy so we get lots of constant trade. Book early! 

HNLKADT_meetings_full_ilimaSS: Tell us about the hotel’s meeting facilities.

CN: We have ten thousand square feet of meeting space within 10 meeting rooms. This doesn’t include our pool deck and the penthouse lanai, which have beautiful views and are popular for outdoor events. Our largest space can accommodate up to 180 people for dinner.

As mentioned we’re a great location, a two-to-three-block, eight-minute walk from the beach and close to our sister resort property, the Hilton, and Hilton Hawaiian village [a major hotel, restaurant and shopping precinct] which has thousands of guest rooms in five towers.

 

SS: Tell us a bit about your background.

CN: I’ve been in the industry about thirty years. I started my career in front office, working on the US mainland, in southern California and San Francisco. I worked back of house for a time as well. I joined Hilton out at the Hawaiian Village and also worked on the island of Maui, where I lived for six years. I’ve been with the DoubleTree here for five-and-a-half years, having started out in revenue management and staying in that area until the beginning of 2018. One of the great things about working in this industry is that you have opportunities to get, and give, promotions.

So at the beginning of 2018 I was given the opportunity to take over sales and marketing as well as revenue management. I now oversee a team of six.

It’s a great place to work. We have many team members who’ve worked here and in the wider Hilton group for 20 years or more. We have a new general manager, Fernando Vasquez [pictured below, with Cheryl], who recently joined us.

SS: You must have had interesting experiences dealing with guests?

CN: Yes, we’ve had vice president Biden visiting here, and actors from Hawaii Five-O.

One time when we had an overbooking, a businessman refused to leave even though we said we’d pay for a room at another property. He wouldn’t budge and said he was going to sleep on a couch in the lobby. Eventually, though, he did leave and the next day he called to apologise for his behaviour. I always say to the team that when guests arrive you don’t know what they’ve experienced to get here. They may have had flights cancelled or delayed, and one little thing tips them over the edge.

There are so many Hilton hotels. In all of them [success is] about building relationships. And one of the challenges for us is that there are still many people who don’t know we’re here. And as I said, our location is ideal.

More information, click here.

Email cheryl.nasser@hilton.com

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