Boracay beachside bliss

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It’s a small thing for some people, sure, but it suggests a well-run establishment, whose operators are mindful of the green sensibilities of many of today’s travellers.

I’m talking about the two-litre glass, recyclable bottles of drinking water that are provided in the 48 guest bedrooms of The District hotel, Boracay, one of the most beautiful of the 7,107 islands in the Philippines. As anyone who knows Asian beaches can attest, discarded plastic is a ubiquitous scourge, and in a small way The District is trying to do something about it.

The four-star hotel is set on Boracay’s famed White Beach, a stretch of gleaming talcum-power sand on the western side of the seven-kilometre-long island, in the busy central tourist area known as Station 2. This precinct’s unimaginative name belies the beauty of the beach itself – and of the hotel. It’s a delightful white-painted building whose cool interiors, symmetrical lines and elegant stone pathways and finishes are redolent of hostelries of the Greek islands and southern Spain.

Standard room rates include round-trip transfers from the airport at Caticlan on an adjacent island, involving a private speedboat ride and a choice of breakfast or brunch buffet for two. The District is in fact the only resort on the island that offers guests the option of either breakfast or brunch as part of the regular rate, says Marketing and PR Manager Vina Mataganas.

It’s great value for money for events and leisure visitors alike, Vina says. “You can have your late breakfast or brunch till 1pm, and guests enjoy complimentary massage samplers at our spa or complimentary drinks at the bar. In addition to the physical treats they enjoy personalised service, which I think is really at the core of a great resort or hotel.”

Wedding ceremonies are a key component of the District’s business, as are private dinners and corporate events. The conference room can accommodate up to 80, and can be easily converted into two rooms to cater for smaller groups. And there’s an events roof deck (and bar) that overlooks the beach. On this elevated first-floor perch guests can enjoy evening cocktails while watching the sun sink into the South China Sea.

The hotel’s MICE business is at present mostly local, but it also hosts international incentive visitors, says Vina. One recent group, for example, came from Russia.

There’s a serene lap pool as well as a spa and fitness centre, and two restaurants serve as well-priced alternatives to the plethora of other outlets that front onto White Beach.

One of the District’s restaurants, the Caruso, has tables inside the hotel, on the ground floor, and set out on the beach after dark. (It will operate at The District until May 31 then be replaced later in the year by a new restaurant, The Plenary, offering comfort food, and a café, the House Brew.)

The breakfast and brunch buffets offer a variety of local and western fare, from fresh fruit and salads to Filipino dishes like fried pork and noodles. In an egg station, smiling chefs whip up omelettes to order, virtually in an instant. The buffet restaurant, The Star Lounge, has both alfresco and indoor areas, the latter suiting diners who prefer eating in cool surrounds.

But, undoubtedly, one of the most attractive features of the establishment is the beach itself. Guests leaving the hotel step, literally, from the front door onto the sand and into the shade of rustling palm trees. The azure water, fifteen metres away, is a balmy-bathwater temperature all year round.

“Most important of all, we know our guests by heart,” says Vina. “We offer unrivalled and personalised service; in fact we’re a consistent recipient of TripAdvisor’s Traveller’s Choice Award, mainly because of our service, as well as our location and facilities.”

From USD180 per day

Meeting package rates here range from PHP 1,800 (USD 36) to PHP 3,200 (USD 64) per person per day, depending on menu choice and whether organisers opt for half-board or full-board meals. Room rates start from PHP 9,900 (USD 198). “But we customise packages, which gives our guests flexibility in managing their budgets,” says Vina.

Events visitors, meanwhile, appreciate The District Boracay’s embrace of sustainability principles in a variety of ways. For example the hotel uses solar power to augment its electricity needs, via a hundred solar panels installed on the rooftops. “We’re for sustainable tourism; that’s why we make sure we do our part in offsetting our operation’s carbon footprint,” says Vina.

More information here.

On a grey-blue sea, ferries scuttle about in bright sunshine. A cruise liner looms at its mooring, while in the distance a low-cone-shaped sleeping volcano rises from the harbour – an unmistakable clue to the city I’ve recently arrived in.

This is the view from the eleventh-floor window of my room at AccorHotels’ 207-room Mercure Auckland Hotel, one of the most popular meeting and leisure destinations in the “Britomart” waterfront area of New Zealand’s biggest city.

Recently refurbished and soon to be rebadged as a more upscale, four-and-a-half-star Grand Mercure, the hotel has eight naturally lit meeting rooms, set on a dedicated conference floor that can accommodate up to 200 theatre-style and has a banquet capacity of up to 150.

There are over 740 Mercure hotels around the world, but one of this one’s main attractions is its location, a hundred metres from Auckland’s ferry station and the pretty, sprawling harbour. It’s just a short walk from here, too, to the upscale bars and restaurants of the waterfront precinct and boat harbour, as well as some of the city’s key shopping areas.

“There are wonderful touring opportunities and access to activities right on our doorstep,” explains Georgina Grey (left), AccorHotels’ ebullient Director of Sales and Marketing for Auckland, Wellington and Christchurch.

“You can mix up a two- or three-day conference with offsite activities very effectively,” says Georgina, a former Qantas staffer based in New Zealand who’s been with AccorHotels for ten years. “That’s why we’re finding so many people coming here for conferences are staying on – it’s a really good value proposition for partners as well.”

The average conference group at the hotel is about fifty. “And when we need partners we work closely from an external point of view with The Cloud and Spark Arena, both multi-purpose events venues on the waterfront holding up to 6,000 people, and with the big Viaduct events centre which is an eight-minute walk from here as well,” she says.

The Mercure works closely, also, with the Pullman, one of AccorHotels’ five-star marques that has a capacity for 600 guests, banquet style, and 900 in theatre format. “We have 16 event spaces at the Pullman, and that’s just a five-minute walk up the hill from the waterfront.”

Business, generally, is brisk for the AccorHotels business in Auckland, where the French multinational has ten hotels (including Sofitel, Novotel, Pullman and Ibis) and where Sofitel So, another luxury property, will be opening at the beginning of next year, says Georgina.

Like the national economy, New Zealand visitor arrivals are surging. They reached 3.543 million in the year ended March, up 8.9% from a year earlier, according to Statistics New Zealand. Most of these people enter and leave via Auckland, where, The Siteseer discovered when visiting the city for the first time in a decade, the quality of dining and lodging today rivals that of the major Australian cities and where more and more people are attracted by the country’s spectacular scenery and perceived clean air and water.

“Auckland is now a destination in its own right, similar to Sydney but with some unique aspects,” says Georgina. “We compete with Australia and some parts of Asia but find that the ease of getting around here, the language and currency are big attractions – and of course getting to understand what jandals are [thongs]!”

It’s well-served by airlines and has, in particular, come on the radar of the American market, she adds. There’s fierce competition on the trans-Tasman route, with Chinese carriers coming in via Australia and Emirates flying-in A380s from Sydney and Melbourne. “We’re set on a beautiful harbour and apparently have the most boats per-capita of any city in the world,” says Georgina. “Apart from being a physically pleasing destination, it’s also a cost-effective one.”

Further growth seems inevitable, with a plethora of construction cranes punctuating the skyline and the New Zealand International Convention centre due to come on stream in a couple of years’ time. “We’ll then be competing directly with Sydney, Melbourne and Brisbane for international business,” says Georgina.

The soon to be rebranded Grand Mercure, whose refurbishment is nearing completion with the addition of Custom Lane, a café-by-day and bar-by-night facility on the ground floor adjacent to the lobby, will undoubtedly benefit. Meantime its conference clients can choose from a continually growing number of team-building and touring activities. For example, they can take a 35-minute ferry ride to beautiful Waiheke Island to sample some of the region’s wine, or enjoy a guided walk on Rangitoto Island, which last erupted around 600 years ago. The hotel provides walking routes, with maps, for guests which “really brings the outside in”.

Cycling is another option. The Siteseer took an easy, four-hour guided bicycle tour (USD70) that threaded its way through the waterfront area and then along the coast of Hauraki Gulf to the busy shopping and restaurant area of Mission Bay.

In the Britomart precinct around the Mercure, a variety of celebrity chefs have opened eateries in recent times, and many major retail brands, like Tiffany’s and Gucci, have set up shop. “In ten years this has gone from being an industrial bus-transport sort of area to a place conducive to a lovely night out,” says Georgina.

From USD200

Roughly, a day meeting package plus accommodation deals at the Auckland Mercure start from around USD200. That’s good value, says Georgina. Indeed this is a city in which, according to a recent report in the New Zealand Herald on Sunday, shortage of supply and pressure on hotels have forced organisers to use Airbnb for some of their clients.

More information here.

Just off Saigon’s heaving, teeming Ben Thanh market, up a discreet flights of steps in a pencil-thin precinct reminiscent of apartments in Paris or New York, is a hidden gem: the 21-room Anpha Boutique Hotel.

The Anpha’s rooms have obviously been set up by interior designers with a Francophile’s eye. For The Siteseer on a recent visit, it was a pleasing, good-value incentive option in a beehive of a city renowned for its almost embarrassingly cheap accommodation and food.

For those who find taxi-hunting an annoying chore after a tiring flight, the hotel can arrange airport pick-ups for USD19.

On arrival at the Anpha, a walk up a flight of stairs directly from a main artery, Le Thanh Ton Street, takes visitors into a tiny, airconditioned reception area and cosy waiting room where they’re welcomed with a drink.

The well-appointed rooms are tastefully decorated and uniformly immaculate, a credit to the housekeeping team. Many have balconies and a view over the Ben Thanh market, which occupies an entire block and sells everything from sugared frogs eggs to live fish, shoes, ornaments and underwear.

A plethora of fantastic-value restaurants and spas surround the hotel, which is easy walking distance to major attractions including the Opera House, Saigon Square shopping centre and the clunkily-named War Remnants Museum. The museum is a fascinating showcase of military hardware used in the Vietnam War.

At the hotel’s rooftop (seventh floor) restaurant and bar area guests can take an al-fresco set-menu breakfast, as part of the room deal, while overlooking one of Vietnam’s busiest urban areas.

“We’re aiming to please business and leisure travellers who are looking for secure, clean, pleasing high-end accommodation,” an Anpha spokesperson says.

“And because of our address in the heart of Saigon, they can discover most of the key attractions of the city and still be just minutes away from the city’s busiest financial, cultural and shopping areas.”

The young people manning reception are obliging and willing to arrange day tours for reasonable prices. Arguably the most fascinating of these is a trip to the Cu Chi Tunnels, 60 kilometres from the city, which starts from about AUD 50 per person, including pick up at the hotel and transport in an airconditioned bus. It takes around two hours to get there but it’s worth the effort. The tunnels are a 200-kilometre-long network of underground passageways in which up to 16,000 Viet Cong sheltered during the Vietnam War and from which they launched attacks on US troops and, in earlier years, on French colonists.

Visitors can experience the passageways (and view the hidden kitchens and fiendish traps for enemy soldiers) first-hand, with emergency exits provided for those for whom the claustrophobia proves too much. For westerners who revel in the occasional escape from health and safety rules, there’s a shooting range on site where, for around USD20, anyone of any age can step up to fire some of the legendary weapons from the conflict, including M-16s, AK47s and an old .30-calibre machine gun.

Online from AUD 89

The Anpha Boutique Hotel is 30 minutes from Tan Son Nhat International Airport in Saigon (Ho Chi Minh City). All rooms have free wifi, working desk and other amenities you’d expect like a safe and minibar. It has a TripAdvisor Certificate of Excellence award.

For more information visit www.anphaboutiquehotel.com.

It was late, after 11pm, when I arrived at the La Rose Boutique Hotel and Spa in Phnom Penh, tired after two long flights. I soon discovered to my dismay that the people at reception weren’t expecting me – I’d given them the wrong dates.

As I wearily began to ponder where else I might stay that night, a receptionist assured me all would be well.

Though the hotel was full, there was a spare room, seldom used, that the evening staff could open and quickly spruce up. Then they’d move me to another, better room the next day. “I’m so sorry sir,” said the staffer.

“It’s not your fault,” I replied. “I’m the one who gave you the wrong dates in the first place; I should be apologising.”

But as I discovered, this kind of obliging service is a hallmark of the 10-roomed La Rose Boutique Hotel, and its five-star sister property a short drive away in the Cambodian capital, the 68-room La Rose Suites. Both represent wonderful value for money for leisure and business visitors.

Because the hotel and its managers feel strongly about corporate social responsibility, it employs hundreds of staff from a local NGO, Pour un Sourire d’Enfant, some of whom are pictured below.

Many of these young people hail from rural areas around Phnom Penh, and the hotel helps them acquire skills and a job. It also donates a portion of its revenue to the La Rose Foundation, which it established to help improve the lives of the poor.

The La Rose properties are owned by a Cambodian businesswoman who’s been involved in the local hospitality industry for over 20 years. Inspired by the architecture of French Indochina and the ancient Cambodian temple of Angkor Wat, she’s responsible for the interior design which features dark woods, white walls and red trim. (She chose the name La Rose because she’s passionate about roses.)

The suites, sized from 45 square metres and upwards, have four-poster beds and guests have access to an outdoor saltwater pool. The 95 square-metre “La Rose Family Suites” have a private balcony while one-bedroom apartments are available with and without private balconies, and there’s a two-bedroom apartment with kitchen, private meeting room and separate swimming pool. The free wifi is quick and reliable.

A dedicated meeting room can seat up to 20, and the two restaurants convert to versatile meeting spaces for 40 to 50 people, says a hotel spokesman. Moreover, as part of the deal, guests receive a free one-hour traditional Khmer massage and free access to the room minibar every day during their stay.

In addition to the array of spa packages available, La Rose Suites offers classes for those who want to take home more than a souvenir.

Guests can educate themselves in the art of massage or take a traditional Khmer cooking class.

As Cambodia emerges from a troubled past, its inbound tourist arrivals are increasing steadily. In 2013, the most recent date for which official figures seem to be available, arrivals grew 17.5% year on year, with business traveller numbers growing 47%.

The La Rose clientele, both leisure and group, is today 90% western, with the balance coming from Singapore, Hong Kong and Japan, says the spokesman. Most visit the major Phnom Penh attractions like the Royal Palace, National Museum and towering Independence Monument, all of which are located nearby.

Nevertheless it’s the friendliness at the heart of Khmer culture today that brings many visitors back, say La Rose staff. This, and effusive hospitality, greeted The Siteseer back in February.

During the serving of a multiple-course Khmer meal in the Suites’ main restaurant, for example, while a staff member performed a traditional Cambodian dance on a small stage, the food kept on coming. A piquant salad of chicken, mint, shaved vegetables and lime juice. Battered fish in coconut milk. Fragrant curries. Noodles and chilli.

When I told one my hosts I was full, he smiled and said: “Our slogan is home away from home, so you’ve got to taste everything! And it’s healthy, worry-free, all made with fresh ingredients; you can eat all this and never put on weight.”

From USD100 per night

To stay at La Rose in peak season, from November to May, the rack rate for a room is around USD100 and for the suites about USD200, which includes breakfast. An a la carte menu is available all day till 10pm.

TripAdvisor reviews overwhelmingly rate the properties as excellent. “We were tired when we arrived after long travel and could only stay one night,” writes one reviewer. “Ohh I wish we could have stayed longer. Fantastic rooms, very service-oriented and friendly staff and the restaurant was really good.”

Amen to that.

More info: www.larose.com.kh.

Email relax@larose.com.kh.

A Chinese banquet for over 2,000 people, an incentive event for 8,000 already done and dusted, and 500 future bookings secured. You could say things are going pretty well for the new International Convention Centre Sydney.

“It’s clear we’re making an impact,” says CEO Geoff Donaghy (pictured below).

Though the ICC (International Convention Centre) Sydney only opened in December, some early successes have pleased organisers and clients. Take the Amway China Leadership Seminar 2017 in January. It was the centre’s first-ever incentive event and it welcomed an astonishing 8,000-plus international delegates.

The local team had the daunting first-up challenge of hosting and catering for this huge audience, some of whom had little English.

They tackled it by planning carefuly, working closely with Amway China’s people to ensure no issue was left unresolved that might potentially cause problems when guests were on site.

Ultimately, over 13 days organisers used many of the spaces, including the 2,500-capacity Darling Harbour Theatre and the convention centre’s meeting rooms (for breakout sessions). Organisers cited great AV equipment, a 10 gigabits-per-second optical fibre backbone, the layout and organisers’ counsel as helping support a “seamless” experience.

The show also offered visitors the chance to explore the broader precinct, with The Hunger Games: The Exhibition and Brickman Wonders of the World Exhibition, held concurrently in the exhibition halls.

“We received terrific feedback on how proactive our team was in advising the best solutions for our venue as well as how responsive they were to changes from the client,” says Geoff.

The Darling Harbour Theatre, which is also a performance space, became the setting for big presentations while staff hosted the banquet in the grand ballroom, set in the convention centre itself.

Associate Director of AV and Events Production of Amway China Bert Li was happy. “Every event comes with its own opportunities and complexities,” he says, “and every detail here was anticipated and delivered to a five-star standard.”

Examples of attention to detail included bilingual signage throughout the venue from theatres and meeting rooms to toilets and lifts, and exclusive routes to ensure large groups could get to sessions quickly and easily. “The team was easy to deal with and quickly addressed our needs” adds Bert.

Memorable feast

According to surveys afterwards, delegates especially appreciated the Chinese banquet. The feast kicked off with prawn and vegetable broth, then moved on to steamed barramundi with ginger and soya, steamed Asian greens, sweet and sour pork with tomato, pineapple and capsicum, braised lamb with stir-fried ginger and spring onions, bok choy, mushrooms, bean curd and fruit.

Delegates arrived in four groups. While in town they sampled Sydney’s attractions and hotels including Luna Park, Sydney BridgeClimb, Sheraton on the Park, The Star, Sydney Tower Restaurant, Captain Cook Cruises and the Opera House.

CEO of Business Events Sydney Lyn Lewis-Smith says it’s clear the centre will boost the city’s reputation as a business meeting destination. Moreover it will inject an estimated $5 billion into the New South Wales economy over the next 25 years.

“As the centrepiece of the AUD3.4 billion, 20-hectare transformation of Darling Harbour it’s generated huge interest from international organisations and played a significant role in Amway China’s decision to return to Sydney for a third time,” Lyn says.

“In the past decade we have seen 20% year-on-year growth from the lucrative Asian incentive market. The centre will drive this further and deliver major cultural and economic benefits.”

Does it represent value for money for events planners? Geoff Donaghy observes that ultimately clients will be the judge of this question. But so far, results speak for themselves. “We’re already receiving return bookings from clients who’ve held events over the past two months, and see this as a strong indication they’re happy with the venue and service.”

For more information, go here. And go here for a virtual tour.

The events-on-cruise-ships idea attests to the adage that there’s nothing new under the sun, and more shipboard meeting options are available than ever before. Yet it represents a market in Australasia with more potential than is currently being realised, The Siteseer recently discovered.

On a five-day voyage from Sydney to Hobart and back aboard the giant new, high-tech Ovation of the Seas, we made some interesting findings. Chief among them:

It’s fantastic value

The meetings-aboard offer is highly competitive. Delegates can meet, eat and have fun on the ship from the equivalent of around USD 200 per person per day.

As Ovation hotel director John Rae (pictured below) said in an interview with The Siteseer while at sea, “When you factor in the holiday aspect, depending on where you are, how long you’re on for and the ports you’ll be visiting, it’s tremendous value. Marvellous food and entertainment is laid on, and the entire program outside the actual meeting and event component is taken care of for you.”

Value-for-money considerations span perks like group discounts and a points system that can earn groups onboard privileges.

Moreover specialist staff aboard can arrange events specifically for each group, like private shore excursions, cocktail hours or other team-building exercises.

It’s as flexible as land-based options

A decade ago, Royal Caribbean International had half a dozen ships. Today it has 25 with five operating down under.

Ovation of the Seas itself is currently cruising a lengthy maiden southern summer season that’s expected to inject more than $35 million into the Australian national economy, according to Adam Armstrong, managing director for the company in Australia and New Zealand.

Events are now a major business for the company. Each ship has customisable venues to suit groups from 18 to 400 people in fit-for-purpose meetings facilities on board or, indeed, the entire ship if bookings are made well enough in advance.

But the run-of-the-ship theatres, lounges, and outdoor spaces can also accommodate groups as small as 25 and as large as 1,394 according to Adam.

Organisers can book a “neighbourhood” on the Oasis or Quantum Class vessels or an “evening reception under the stars” in the Solarium, an enclosed, glassed-in space on an upper deck.

For example at the time of publication, Ovation was planning to host a fiftieth birthday celebration for 500 people for a bank when it arrived in Singapore, as well as a conference for travel company Expedia, also for 500.

“What we have to do with groups this size is work around some of the bigger public venues on board,” he said.

This means hosting an awards ceremony in the big Royal Theatre or the “Two70,” the cavernous venue, which doubles as a fully equipped theatre for big stage shows, at the stern.

Meantime the dedicated conference facilities on Ovation can be split into four rooms, so organisers could arrange a plenary session with two breakout rooms off it, for instance.

“In Hong Kong and China we recently had famous singers coming on to do a cabaret act as part of a client’s event,” said John. “And we run charters too.”

CruiseCo, a consortium of cruise travel specialists, organises a range of musical charters including Rock the Boat, Cruise Country and Bravo (musical theatre) annually on Royal Caribbean ships in Australasia, with musicians playing in all venues and appropriately themed events for the duration of the trip. “These are some of the best cruises I’ve done,” says John. “Everyone’s there for the same reason, and the atmosphere is great.”

The food is first-class

Flexibility extends to a plethora of dining options. According to group coordinator on Ovation of the Seas Marla Baybay (pictured below), depending on the guests and the part of the world in which the voyages are taking place, chefs on board can produce specific menus for groups, and arrange halal and kosher meals as well.

These meal requests must be made well in advance so the ship has enough stock and can deliver group expectations.

The scale of the restaurant operations is astonishing. Restaurant Operations Manager on Ovation of the Seas Koksal Merdamert (pictured below right, with head chef Sebastian Holda), oversees the serving of around 20,000 meals a day to 4,900 passengers and 1,500 crew.

On a typical seven-day cruise, travellers will consume 3,300 kilos of chicken, 3,750 dozen eggs, 5,100 kilos of beef and 1,700 kilos of french fries.

There are 18 dining options aboard, Koksal said, including Jamie Oliver’s first Australian restaurant at sea, Jamie’s Italian, Chops Grille steakhouse and an Izumi Japanese.

In some eateries like these, the ship charges guests an additional fee. One such venue is the quirky restaurant known as Wonderland, with design themes that resonate with Lewis Carroll’s famous book. The eclectic menu here when we were aboard included “oceanic citrus,” crispy crab cones, duck-liver fritters, “vanishing noodles,” “liquid lobster” (bone marrow and caviar) and eggs in blue cheese and hot sauce.

It’s notable, however, that the other non-chargeable dining options also serve outstanding, classy meals at breakfast, lunch and dinner – from the white-linen and silver-service-type venues such as Silk, American Icon Grill and Windjammer Marketplace – a vast foodcourt.

To run them all efficiently, Koksal and his teams must plan menus up to a year in advance. Wherever possible, the ship’s provisioners order fresh local produce from the ports they visit, and adjust menus in line with guests’ feedback, he said.

“We obviously tailor menus according to which part of the world we’re cruising in,” Koksal said.

“In Asia we’ll serve proportionately more items that suit local tastes like dumplings, noodles and congee. If we can’t serve something that’s on the menu, like New York steak say, we’ll replace it with something even better, perhaps rack of lamb.”

As The Siteseer discovered, events organisers shouldn’t swallow whole the vast majority of complaints about the food, or ship, made on online forums about any vessel. For some reason cruise ships attract a selection of whingers. (“It’s not as good as previous times,” “we had to wait twenty minutes” and so forth. Which begs the question, why do you keep returning? ).

The ships are enticing destinations themselves

Ovation of the Seas claims to be the newest, biggest, most technologically advanced cruise liner to sail in Australasia. This becomes obvious from the moment you check in before boarding when a smiling staffer check your details and asks you to sign you name on a iPad until the time you disembark with an electronic beep scanning your personal cruise card.

“It’s a game-changer for cruising down under,” said Adam Armstrong, managing director Australia and New Zealand.

Added John Rae: “I’ve worked for Royal Caribbean since 9/11 and it’s a phenomenally dynamic work environment, and Ovation is, without doubt, technologically and in its design, in every way, far ahead of everything else.”

At 348 metres long, 18 decks high and weighing 168,666 tons, it’s the fourth-largest cruise ship in the world, with theatre shows, comedy and quiz gig, live bands, plus some genuinely new and gee-whizzey features.

These include North Star, an air-conditioned passenger pod at the end of a hydraulic boom that hoists people about a hundred metres into the air above the ship (we enjoyed this greatly, on a blustery day), and iFly, a vertical wind tunnel in which a powerful fan allows more intrepid guests to simulate free-falling from an aircraft.

Plus there’s a well-equipped gym, vertical climbing wall for mountaineering fans and bumper cars, just like you’d find at a fairground.

Given all these attractions, it’s not surprising that many groups will hold intensive meetings on the first three days of a voyage, then let their people relax and enjoy the trip afterwards, said Marla Baybay.

The business is booming, everywhere

Raw data speaks for itself. There are more and more ships down under, and Australasian seasons are generally getting longer, moving beyond the peak periods of school holidays.

The Cruise Lines International Association (CLIA) has revealed that global cruise travel – leisure and group – is continuing to grow and evolve at a record pace. Some 24.2 million people cruised in 2016, a million more than the previous year and almost two million more than the year before that.

“Our meetings and events business afloat changes from market to market, the time of year and the types of group and event we’re hosting, but there’s absolutely no doubt it’s growing,” said John Rae.

It’s “greener” than you may think

As CSR is increasingly important to planners and delegates, it’s notable that the Ovation is flagged by its marketers as one of the “greenest” ships afloat.

For instance it’s equipped with air lubrication systems on the hull to reduce fuel consumption, and Royal Caribbean has removed all incandescent lights; much of the lighting on board is operated by motion sensors.

“We recycle, separate and actually earn money from recycled glass and paper at the ports we visit, with the proceeds shared among the crew,” said Koksal Merdamert. “We adhere to all relevant marine waste standards.”

What makes a group? Eight staterooms or more. Other than that, there are no requirements. You can book a group cruise for weddings, vow renewals, anniversaries, family and class reunions, church retreats and birthdays. To find out more or book, go here or visit the Royal Caribbean International site.

Book well in advance for best results, say these incentive guests

What do people who’ve actually held meetings on this ship say? The Siteseer spoke to Rechelle Dare and Tina Pizzoni (pictured below), Gold Coast- and Brisbane-based managers respectively for helloworld travel. They were on an incentive trip for 14 people from various agencies.

We’ve found the level of support and service terrific. We’re here as recognition for being top achievers in our company. The ship’s people including a maitre ‘d gave us a heads-up about the things we can tell our clients, plus we’ve had a tour of the galley and back stage at the theatre. Fascinating.

We’ve liked the conference facilities where we’ve been holding our more formal meetings at the rear of the ship. We’ve also had a special function in one of the bars [Vintages] which was set aside for us especially. I think the idea of conferences and incentives at sea is fantastic. It’s easier to plan, and you can do as much as you want to or not.

One issue for large groups is that you must book well in advance, so securing space early is key. The conference facilities on board aren’t big enough for really large groups, so you’d need to look at reserving one of the theatres. We’ve been involved in one event afloat where we took up a lot of the ship; we were about 500 strong.

We’ve loved it, eaten wonderful food and had a great time.

The Philippine low-cost airline Cebu Pacific, the largest carrier in the islands flying to almost all Asian capital cities, is increasingly making a name for itself as a player in the events market, offering competitive discounts for groups of a minimum of 15 people.

And the airline – a subsidiary of JG Summit Holdings, one of the largest conglomerates in the Philippines – is flexible and open to receiving approaches from MICE organisers.

“Any PCO or event manager organising an event in the islands, whether it’s a familiarisation trip, conference or incentive should contact our corporate booking office to discuss their requirements in more detail,” says Atty JR Mantaring (pictured, left), Cebu Pacific’s Vice President for Corporate Affairs.

“Cebu Pacific stands out in the industry because of our extensive reach, offering low-cost services and a safe and fun travel experience to the widest selection of destinations across the country,” he says. “And we do it more frequently than any other airline, making the Philippines a really accessible gateway.”

Sydney-Manila from AUD 199

The airline works hard to offer low fares all year round, but also has many good ‘ad hoc’ sales. For example a recent deal offered Sydney to Manila flights, all in, for just AUD 199.

As a quick glance at the website confirms, the airline has established a big variety of routes within the Philippines and Asia, connecting airports through its six major hubs: Manila, Clark, Cebu, Davao, Kalibo and Iloilo. “Having multiple routes and flights allows us to offer the most competitive fares; it lets people save on the flight and splurge on the destination,” says Atty Mantaring.

Like more and more successful enterprises, Cebu Pacific incorporates the use of social media as an intrinsic part of its marketing campaigns. Recently, for instance, it launched its ‘Beach Bum Academy,’ offering prizes of all-expenses-paid holidays by the beach in partnership with the Department of Tourism Philippines, Henann Resort and Plantation Bay Resort and Spa.

To enter the competition, participants had to post a 30- to 60-second video of themselves on a social platform and share the link via the Cebu Pacific Beach Bums entry form. Atty Mantaring sees this kind of promotion as crucial for almost any business these days. “We understand guests love sharing their views and experiences online,” he says, “so we encourage them to engage with us on multiple platforms like Facebook, Twitter, Instagram and YouTube.”

In other news, Cebu Pacific is adding new ATR 72-600 aircraft (left) to its fleet of 60-plus planes. It offers a better passenger experience thanks to its larger cabin and additional seating capacity to support even lower fares, he says.

“We’ll progressively replace our current fleet of eight ATR 72-500s, configured with 72 seats, with the fleet of 16 new ATR 72-600s which have 78 seats. Deliveries 600s will run through until 2020.”

The airline has just opened an office in Korea, which it believes will strengthen its international appeal in the Asia-Pacific, he adds.

The latest seat sales can be found on Cebu Pacific’s official Twitter (@CebuPacificAir) and Facebook pages. For bookings and inquiries, visit www.cebupacificair.com or call the reservation hotline at +612 9119 2956.

Tourism and business events operators should realise that Australia’s first-world facilities, clean environment and friendly people collectively represent a magnificent advantage, says the MD of Tourism Australia.

Siteseer: You’re on record recently as saying that tourism is growing faster than the Australian economy. Does the same apply, in your view, to business tourism and the events industry?

John O’Sullivan: Australian tourism continues to go from strength to strength and is growing three times faster than the Australian economy overall. Our industry has a shared long-term goal to grow overnight visitor expenditure, currently at $97.1 billion, to more than $115 billion annually by the end of the decade as part of the Tourism 2020 plan. Business events are obviously a key contributor to the visitor economy – and for our long-term goals for growth, with the average traveller for business events spending three times as much as a leisure visitor.

All indications from our industry point to robust demand for Australia. In particular we know of a number of large incentive program [organisers] from China who have recently chosen Australia for their events, including NuSkin and Amway.

SS: Are you satisfied that aviation capacity is sufficient to meet demand for inbound business?

JOS: Aviation capacity is vital for an island nation like Australia. In fact it was identified that Australia’s international aviation seat capacity would need to grow by 40% to 50% and domesticwould need a 20% to 30% increase to achieve our Tourism 2020 targets. Already we’ve achieved 66% of the growth needed, tracking 10% ahead of the original forecast growth.

This is a consequence of having a very strong aviation development focus – to increase capacity and services on existing routes and to support the introduction of new routes. We’ve seen significant aviation growth out of a number of markets, notably China, and the opening of new routes such as the recently introduced Singapore-to-Canberra services by Singapore Airlines, which help foster international business to the city.

SS: Do you believe Australian hotels and meetings facilities represent good value for money for local and international events and incentive organisers?

JOS: Yes, an Australian-held business event delivers above and beyond the expectations of planners, time and time again. Our industry’s ability to tailor-make itineraries and events, together with our exceptional facilities, unique wildlife and excellent food and wine combine to provide great value for money for incentive planners.

Alongside this, as part of the Tourism 2020 strategy, there is strong focus attracting tourism investment. Tourism Australia works in partnership with Austrade to this end, to ensure we have adequate accommodation and facilities in Australia to [cater for] the increasing numbers of international visitors to our shores.

SS: What, in relation to the MICE sector specifically, do you regard as some of TA’s most significant recent achievements?

JOS: For the association market we’ve recently been highlighting Australia’s knowledge sectors and innovative people through our content strategy. And we’re seeing some great feedback on this from international buyers. We recently launched Australia Innovates, the magazine which brings these stories together, at IMEX America to strong interest. In the incentive space, we held our Dreamtime showcase in Adelaide in December 2015, hosting over 100 international business events buyers and media and demonstrating why there’s nothing like Australia for business events. The show was a great success, reaching over 25 million people through media coverage, and [generating] several confirmed pieces of business for Australia.

SS: The new International Convention Centre Sydney has been the subject of much publicity. How important is it for the industry and Australia generally?

JOS: The ICC Sydney, on track to open in December 2016, is significant and will assist in attracting future business events to Sydney and Australia. In fact it will be crucial to Australia’s business events future and help us to succeed, with its offering of the largest exhibition space in Australia and an international convention centre that can collectively host more than 12,000 delegates. The entire precinct has been revitalised with new retail and dining facilities, public spaces plus new hotels in the pipeline. That’s also going to generate huge benefit for Australia.

SS: You’re well-known for using social media successfully; how effective has this been, in your view, and what key lessons have you and your colleagues have learned in this respect that might be useful for events organisers?

JOS: We’ve successfully used social media to engage with the leisure travel market through Facebook, Instagram and Twitter along with WeChat and Sina Weibo.

From an events perspective we’ve used social media for delegates to share their experiences of our events such as the Australian Tourism Exchange, for the leisure sector, and Dreamtime, for the business events sector, while also using it to share our news announcements from these events with delegates and a wider audience. LinkedIn, too, has been a great tool for business event [organisers] to share insights and information with stakeholders. The key thing we’ve learned is really about making the content relevant to the audience, and inspiring.

SS: There’s been much publicity recently (such as the hotels.com annual survey) about the stellar growth in China tourism. What do Chinese MICE travellers like best about Australia and what should operators be doing to engage them effectively?

JOS: They enjoy Australia’s beauty, in particular our natural environments and their proximity to urban centres. Australia’s seafood and wine, as well as the quality and variety of our food offering, are highly valued by Chinese travellers. Our wildlife, clear open skies and friendly people also appeal. Relationships are key in the China market. It’s important to invest the time and energy to develop these in order to operate effectively and grow your business.

JOHN INSIGHTS

As Managing Director of the nation’s global tourism marketing agency, John is responsible for driving Tourism Australia’s strategies to increase demand for Australian tourism experiences and grow the sector. John joined Tourism Australia in March 2014. He was previously Chief Operating Officer of Fox Sports, and has held executive positions with Events Queensland (Chief Executive) and Football Federation Australia (Chief Commercial Officer), as well as with the Sydney 2000 Olympic and Paralympic Organising Committee.

More info: www.tourism.australia.com

The first striking feature visitors note when entering the lobby of the ibis Styles hotel at Bali Kuta Circle is a startling angular swimming pool, which seems to be suspended in air. Closer examination shows that it is.

Guests can walk under the pool, supported by pillars, and through glass windows set into the bottom, and swimmers can peer down to the floor below. Flanked by a cute bar and small but well-equipped gym, the pool is set in a quadrangle between white-painted and balconied hotel rooms rising several floors above the waterline.

Accor’s ibis Styles group of 141 hotels, comprising the chain formerly known as All Seasons (rebranded in 2012), gives the lie to the old Ibis image of a basic hostelry with plastic shower cubicle, cell-like room and vending machines dispensing food and drinks. This is a transformed offering.

The corporate undertaking is to ensure each ibis Styles establishment has a different design and offers a resort or boutique-style experience.

Despite its not-too-snappy name of ibis Styles Bali Kuta Circle, this property, one of three “Styles”-branded hotels on the Indonesian holiday isle, has a bright, breezy, welcoming feel. It’s well-maintained and its public areas, like the room interiors, are painted in vivid colours. That, along with the sharp, colourful uniforms of the staff help impart a young, go-getter branding.

The hotel is in a busy business area adjacent to a mall, ten minutes from the airport and a brief, two-kilometre cab hop to the restaurants and buzz of Kuta Beach, Legian and Seminyak. It has a restaurant, “internet corner” and shuttle service.

The 190 rooms have good airconditioning, important in Bali, and include 32-square-metre loft duplexes designed to accommodate up to four. All rooms have king-size beds, safe deposit boxes, mini bars, hairdryers and free wifi internet access. Family rooms, also 32 squares, can accommodate the same number.

Online room rates start at around AUD 50, and include a full breakfast. Meeting packages start at around AUD 24 for a half day, including lunch, AUD 30 per person for a full day, or AUD 43 for full-board meetings, including two coffee breaks, lunch and dinner. Also thrown in are welcome drinks, free internet and discounts of up to 20% in the on-site spa.

There are two meeting rooms of 101 square metres and 83 square metres, able to accommodate up to 100 and 80 respectively in a theatre configuration. They have the AV, digital, wifi and other bells and whistles that come standard with vastly higher-priced facilities in other properties.

Interestingly, the group has embraced green principles, with flow regulators on taps, recycling of food waste for compost or energy, promoting of local food in the restaurant and in-room recycling. It’s also involved in a program to protect local children.

More info: Email H8118-RE1@accor.com

Or visit

http://www.accorhotels.com/gb/hotel-8118-ibis-styles-bali-kuta-circle/index.shtml

Cross-cultural pollination in a globalised world is ushering in a vibrant new era of communication. Here you’ll find ten tips to help you navigate new conversations when doing business in China. 好运 (Haoyun or good luck)

Guanxi first, business later

Be patient with Chinese companies. Good things come to those who wait, but only once trust has been established.

Be authentic . . .

Show your respect for your host’s success. Acknowledge their customs and hospitality, but remain authentic to your own roots. Many brands have failed to “look Chinese” when their own national heritage would play just fine.

. . . but talk their language

Chinese people are increasingly well-travelled global citizens. However when it’s time to talk business on their turf, get yourself a specialist translator who understands your business and can potentially spot important communication nuances of which you may be unaware.

Think macro to micro

Chinese culture places the collective before the individual. Addresses are written province, city, district, block and gate number. Chinese put surnames first, and the year before the month and date. So think about the big picture first.

Highlight our common goals

When examining a picture, a western eye may see the deer before the forest, while a Chinese reader, steeped in eastern philosophy, may consider the complex harmony of nature. Your corporate communications should also consider the balance between personal need and shared benefit.

Read the signs

Chinese design is rich with symbolism. Numbers and colours have meaning. A single brush stroke can convey a lifetime of feeling. So ask a local expert to consider the hidden meaning of every element of your communication carefully.

Marks matter

Thinking of creating a Chinese version of your logo?

Chinese characters are pictograms that often reflect their natural origins. So consider their meaning and sounds beyond their literal translation.

The Chinese pronunciation of “Kerker Kerler” means “tastes good,” while Ikea and Carrefour have manipulated the pictograms of their logo to reflect their business purpose.

Follow us on Weibo

The sophistication, prominence and adoption of Chinese social media and ecommerce far exceeds our usage in the west. Embrace the opportunities that WeChat, Weibo, Youku, Tengxun and a multitude of other platforms can bring to your business.

Mind your manners

Formalities and ceremony are still observed by many people. So don’t call your elders by their first name, be prepared for a time-consuming lunch and put some thought into your corporate gifts.

Be the change

China is not the China of twenty years ago. Tradition remains but cross-cultural influence is everywhere, particularly in Tier 1 cities such as Beijing, Shanghai and Guangzhou. So don’t be afraid to try something new and move the conversation forward.

Find out more at bwdcreative.com.au.